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October 2023 by Ashton Marquart
Just went in Woof Gang in Lake Nona. I generally go to the Winter Park location but stopped by the Lake Nona location to pick up a few things for my puppy. I walked in the store at 4:55pm ET right before they closed at 5pm. The cashier working was nowhere to be found for several minutes while I looked around waiting to check out. She came out and let me know that the register was already closed and she had not yet locked the door. Disappointing honestly seeing that it’s a franchised business and you would think they individually want to make money. Hopefully next time is a better experience.
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October 2023 by Kelly B.
I use Trish to groom my dog and she is amazing! I also buy raw food here. They are always very knowledgeable and helpful! I would definitely recommend!
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September 2023 by Debbie White
Another fantastic Woof Gang Bakery! Love the quality of food they sell. You can't go wrong with any of the foods they sell for your pet. I love a store that really cares about feeding our beloved pets proper food so that they live long healthy lives.
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August 2023 by Nicole Jan
It was our beautiful boy's 11th birthday today and we got him this birthday cake from Woof gang. Oh boy were we surprised when we cut up the cake as saw something crawling. It was a disgusting worm and its eggs ? i took screen shots from the video as its not allowing me to attach it here. The box even had other insects inside it and a chunky worm. DO NO RECOMMEND THIS PLACE!
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August 2023 by S Glitch
I recently moved to the area in August and brought my baby Theo to be groomed here. The staff was amazing and the groomer did a great job! The service was done fast than expected and Theo was happy when I came back the following day to pick up more treats. He really enjoyed the cookie they had given him at home.
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August 2023 by Brooke Adams
Sam was amazing while doing my dog’s nails. Also, this woof gang store is awesome! Every staff member is personable and takes their time with you and are very helpful! I love coming here!!
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August 2023 by Carla Acosta
We have been loyal, trusting and recurring clients of Woof Gang Lake Nona for about 7years (since our dog was a puppy). Today was the last time I bring him there. The staff (Grooming Manager) was not only incredibly unprofessional but also rude. I called hours later after pick up to ask if they had actually bathed my dog because his husky fur was still super oily and the sebum would stick to my hand and that only happens when he is dirty… they proceeded to tell me that yes he was washed and that if I wanted another bath I could schedule one and pay for it because I wasnt getting a free one… I wasnt asking for a free one and in all 7 years we have been taking him there, we have not only paid whatever they charge, plus bought food but also have left tips! The manager proceded to not only doubt that we have been taking him for all those years (which we have done, except 2022 due to a move, which btw its none of her business but she still questioned) but continue to tell me that since I was not happy and we had left previous requests (he is a husky, the requests were always to make sure he was fully dry because he is double coated and takes forever to dry. I dont want to pick a wet dog up. Which has happened before but we continued to go to Woof Gang) we should look into taking our business somewhere else and go look for another groomer since it seems they are not what we need…. (What an answer…)To the rude manager, well… I will be taking your advice and after 7 years I will be taking my dog somewhere else. Thank god we are not a charity case so no need for free baths, we just want to make sure we get the services we are paying +$120 for.To the owner (Matt or Ryan) costumer service training goes a long way sometimes.
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August 2023 by Cindy Burgos
Paid a $30 deposit for a dental cleaning appointment. Dropped off my baby on time to her appointment, but then they called to let me know they couldn't do the dental cleaning because she has glaucoma. And they can't give me the deposit back because it's not refundable, even though the service was not provided and they never mentioned any requirements. If they had told us, we wouldn't have made an appointment to begin with. This makes no sense to me and it's no different to stealing.
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August 2023 by Brandon S
Great experience but super inconsistent billing. One minute you're told one price then when you go for pick up you get told another. Especially when the first visit for a full work up is the same cost all the sudden for a trim but you blame it on the breed to cover up the cost difference. Employees should all be on the same page about customers dollars spent. Be aware and confirm prices before and AFTER services.
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June 2023 by Jani Velez
Love bringing my baby Kona here. She is always treated with care. They are very quick with all their services.
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June 2023 by Stephanie V
BE CAUTIOUS OF THIS PLACE! ABSOLUTELY HORRIBLE! Communication between management staff and the grooming team is beyond horrific. Taking into consideration that my dog is a puppy and not the most manageable, I was in terror knowing how they handled the situation. It is a shame how UNPREPARED and UNFIT this place is. The groomer needs to be examined and fired immediately seeing as she put my puppy on an extremely tight leash (NOT EVEN TWO FINGERS OF AIR SPACE AVAILABLE FOR HER TO BREATHE) and called her bad and unfit. I don't understand how the management staff, who unfortunately seemed very understanding, were so blind as to hire someone like this. Do not come here until they reform their entire team and strongly evaluate their precautions when it comes to different types of dog behaviors. My dog is not aggressive, nor is she a bad dog. With the loud music playing, absolutely no ambiance, and horrible things being said to her by the groomer I deem this place one of the worst experiences I've ever had.P͟L͟E͟A͟S͟E͟ C͟H͟O͟O͟S͟E͟ A͟ K͟I͟N͟D͟E͟R͟ A͟N͟D͟ G͟E͟N͟T͟L͟E͟R͟ E͟N͟V͟I͟R͟O͟N͟M͟E͟N͟T͟ F͟O͟R͟ Y͟O͟U͟R͟ P͟E͟T͟!͟!͟!͟!͟!͟!͟!͟!͟
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June 2023 by red cho
If I could give less than 1 star, I would. This is by far the worst grooming experience I have ever had the displeasure of having. Please do yourself a favor, love your animal and DO NOT BRING THEM HERE. The groomers don't seem to be trained and the management staff are not understanding at all.
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June 2023 by Pekyume
I’ve taken my dog here multiple times and noticed dried up blood and massive scabs. I thought it was maybe an accident, However my dog is terrified of coming here and shakes when she sees the groomer. I went recently and she had 3 cuts on her face and head. I’ve had other groomers in the past but she would always be excited to see them. My dog hates coming here, we won’t be coming back.
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December 2022 by Shanelle L.
If I could give this negative stars I would. I am so saddened that this is the staff for Woof Gang at Lake Nona, out of all the Woof Gang's in Orlando I have been in, this was easily the worse by exponential margins. I was greeted by a Venezuelan staff member that consistently but indirectly bashed and shamed on me due to my dogs having a couple of knots (which is basically the main reason why I'm taking them to Woof Gang in the first place). This particular staff member, starts making faces and comments implying I was not a good owner for my pets; and starts detailing me about the deshedding program, pushing the option to shave his ENTIRE body, which I politely declined. Furthermore, she details on how my dog would be 'hurt' by the deshedding, and proceeds to demonstrate it to my face by brushing him with a pair of strokes. If this is what they do to my dog in my face, knowing it will 'hurt' him, I do not even want to dive into the realm of possibilities of what they would do to him if I decided to drop him off and take my eyes off of him. Furthermore, my dogs have had waaay more 'knots' in the past and has been attended at other Woof Gangs without any issues whatsoever; in addition, despite speaking the same language, this staff member for some reason had the worst case of social awareness and skills I have ever witnessed in my almost 30 years of living. PS. They tax Rick's Dog Deli food for an extra 10$+ per bag for no reason. This has been the ONLY Woof Gang with VERY inconsistent Rick's food pricing, for literally no reason.
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November 2022 by I.J. Rivers
Came in seeking a new brand of food to switch my dog into due to her growing bored with her current diet. Staff was friendly, knowledgeable and were able to suggest a handful of options for us. Side note: my pup absolutely loves their soft pumpkin cookie treats! ?
