-
April 2024 by Ashley Almeida
I am making this review so that no one has to deal with the same thing. This gym is very unprofessional and unorganized. I went in back in December to cancel my membership and was told I just had to pay $40 as a buyout fee so I did and even asked her to send me a receipt. She told me to just email their customer service email and inform them that I’m canceling so I did. Come to find out they never canceled my membership and are still charging me. I spoke with the “manager” at the facility and first of all he was rude and talks down to you. He was absolutely no help and just stated that “well she didn’t do a cancellation she just charged you for the following month” like why does your staff not know how to properly do their job? He then stated I shouldn’t be charged moving forward but he sounded like he didn’t even believe the words coming out of his mouth. Lastly prior to this issue I was canceling my membership because I did not the like environment and the vibes of this gym. The front desk is not helpful and not very nice when you speak with them and the managers are worse.
-
April 2024 by Corey Miller
Other than y’all who are liftin not puttin the weights and attachments back (both UCF and WP locations) it’s a great gym. Winter Park is smaller and no wait for machines while UCF is usually packed and keeps you movinIf you bring back 1/2 price drinks that’d be cool too
-
March 2024 by Alfredo Belluccio
Super clean, affordable and staff are extremely helpful
-
March 2024 by Santiago Spicker
Super clean and affordable gym with great staff
-
March 2024 by Becca Bramblett
Amazing gym and facility. Super friendly and also good environment.
-
March 2024 by Anita Davis
While the gym is fine, you are locked into a contract regardless of whether you are able to go to the gym or not. Then, they are not clear on what you have to do to cancel until you are upset that it's automatically renewed without your knowledge and cannot even cancel it for you. You have to send an email to a third party and hope that you are not charged again before they respond.
-
March 2024 by Daniel Davis
Tried to lower my membership payment to basic after cardiac surgery. Lady wanted $150 to change my membership. Which I was told was free and could do at anytime. So decided to cancel membership talked to another lady and she said that once contract was over simply say no to renewing the contract. Never got a call or email. But they charged me a renewal fee and then charged me monthly fee. Went in to complain and was told I had to contact a third party to cancel contract. I believe it is easier to get rid of a Time Share contract then cancel a membership. Felt very scammy.
-
March 2024 by Sam Masieh
Every time I visit this location they have nothing except bushing sales of special trainers?.I get to point I give up my membership and stop going again for bugging asking over and over again. I fully understand they have to target amount of sales.. but not the way make it too much on the members..!
-
March 2024 by Ryan Lewert
Great gym, always clean, great price, never too crowded. Highly recommend this Youfit!Shoutout to Hector on the maintenance staff, he works hard to keep this place in great condition.
-
March 2024 by Daniel Djahankhah
I am absolutely so angry with this gym. Last February of 2023 i moved to Texas from Florida and I canceled my gym membership because there is no youfit where i moved too. I loved everything about youfit, i have friends that i signed up with me and even friends that work there! They have been charging me TILL NOW!!! In June i told them i moved and they said i had a FINAL PAYMENT. I MADE THAT FINAL PAYMENT IN JUNE OF 2023 and now in FEBRUARY OF 2024 im getting calls for ANOTHER final payment of $124. It feels impossible to cancel. I was moving back to florida in 2 months hoping to sign back up but they pissed me off so much. Never will I ever be in a youfit again. (I have never made a review this long for anything but thats how mad i am).
-
March 2024 by Sharon Cotten
This gym does not deliver on what it promised and does not value the needs of their longtime customers, - wall tvs dont work and no visual displays on all cardio equipment- difficult cancelation processerun around whenbtryingbto canceldon't work
-
November 2023 by James Cali
Enjoyed attending this gym.I moved to an area that did not have a Youfit location near me.I attempted to cancel multiple times in person and was told there was nothing they could do. I was given a number to call that rang for nearly an hour before someone answered, then was given a complicated process with unlimited steps. After about a month of this I gave up and just blocked the card.Now they sent me a letter from an attorney attempting to collect on the roughly $100 they think I owe them. According to their dispute response there was a form I was supposed to fill out online or in person... I was told multiple times in person there was nothing they could do.Very unethical and scummy practices.Maybe instead of harassing and targeting customers that are leaving, they should track where they're moving too and use that to determine where their gyms should expand, instead of burning a relationship with what could have been a future returning customer.This business model probably explains the companies recent financial status.
-
November 2023 by Troy Ericson
Save yourself a MASSIVE headache and do not sign up here. I never leave bad reviews, but I have to protect people with this one. I've had issues for over 3.5 years with this gym even though I haven't been there in 3 years.Here's what happened: I tried to cancel back in 2020 after I'd moved 2 hours away. It was also during Covid. So I called & was told I had to come in person, which was ridiculous. I asked to speak to a manager who was always "unavailable". Even when they took a message, I never got a call back.Eventually, I got a hold of the manager, who was no help, even after I offered them to charge my card a cancellation fee over the phone. Eventually I reached a deal with corporate to pay a fee and they would stop charging me forever. After I paid that fee, they kept charging me for all of the next year. It took FOREVER to get on the phone to try & see what was going on. When I finally reached someone, they refused to cancel my membership on the spot despite agreeing that I had been wrongly charged all year & was due a refund. They said they had to review the case and they would follow up via email (which I knew wouldn't happen since they have never followed up like they promise).Since I didn't hear back, I emailed them to follow up, and they told me I still owed money - even though the last guy told me I was due a refund. They've also threatened sending me to collections. All in all, I used this gym about 10 times in 1 month, tried to cancel, and I've had to wrongly pay them over $400. This company and its owners (ABC Fitness) treat people like numbers and don't care about you at all. Avoid at all costs.ps If management replies to this message asking me to "call in", I'm sure the manager will be unavailable as usual.
-
November 2023 by Esteban Roman
I’ve tried many gyms but this one has been my favorite. I mostly went in the early hours and every piece of equipment was always available. Clean restrooms and utilities. I only withhold the 5 stars because at peak times (5pm) it is very busy and most of the equipment is being used, however this could be said for any gym.
-
October 2023 by Teagan Emerson
Did a 3 day trial. Gym is decent but oh my, the phone calls! I have blocked 3 or 4 different numbers harassing me about starting a membership. I have to admit, Youfit, that is unprofessional, and you need to respect people’s contact preferences. I requested not to be called at all and have had to block 3 different numbers because they were harassing me with non-stop calls and texts and emails. It would sway me away from this gym even if I had interest after my three day pass just because of how inconsiderate it is to do that.