Launch Credit Union provides professional and helpful service to its members. The staff is described as amazing, very knowledgeable, professional, friendly, kind, patient, and spectacular. They offer wonderful service and go above and beyond to assist members, making them feel valued. Employees are helpful in a variety of situations, from setting up accounts like IRAs to handling transactions and offering suggestions. They provide clear explanations of procedures and how things work. The credit union effectively supports members facing financial issues, such as fraudulent charges on cards or accounts being compromised. In these cases, the fraud alert service acts promptly, blocking charges and canceling cards at any hour. Members can then visit a branch to receive a new card right away, with the process being handled efficiently while staff help them relax after a scare. Launch Credit Union also assists with refinancing loans, securing lower interest rates and making the process easier than imagined. With branches in Brevard and Volusia counties, it is open to those who live, work, worship, or attend school in several Central Florida counties. The overall experience makes members feel it is much better to be a Launch customer.
Dana and Launch CU deserve a Standing Ovation for a super experience Second time at the Ormond branch to take care of some financial needs and the second time I walked away with a smile due to amazing customer service. Kudos to Dana and Launch CU.
March 2026
Tyjai Mack was very helpful and friendly, so much so that I returned and opened an account myself. - was there with my husband. 😊
March 2026
Tyjai Mack is exceptional. Such a pleasant experience to have been served by her.
