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October 2023 by Google user
They cancelled my first appointment a few hours before yet require 72 hours “courtesy” if you cancel with them. What about being courteous to your clients?! Made another appointment with them and , once I got there, they said cash only. Why not tell us prior to the appointment so we can maybe bring cash?! Stop wasting people’s time! I’ll bring my pet to a real and reputable vet now. Poor way to run this!!
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July 2023 by Vicki L.
This is my favorite pet supply store in Ormond because the customer service staff is exceptional. Recently I joined the Vital Rewards program and the customer service person, Jules said downloading the app can be tricky, so she takes the time to not only sign me up but get the app on my phone working properly so I immediately start utilizing my rewards benefits. Jules is knowledgeable of the products and services at Petco, super friendly and went above and beyond to make my Petco shopping a delightful experience. Thank you Jules; you brightened my day!
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May 2023 by Darq-amber N.
They always have what I need and have always been kind but today, Wendy's customer service and kindness was ABOVE and BEYOND to the point where I had to come on here and leave a review. Thank you for everything, Wendy!
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October 2022 by Karen S.
The Petco grooming staff is rude and disrespectful to customers. Most importantly, They do not treat the pets well. Do not bring your pets here! There are much better places with great customer service and groomers who care.
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June 2022 by John C.
Very irritated about the "new rules" that prevent us from having our old dogs groomed here due to Tracheomalacia causing a cough. Luckily Halifax Humane Society will groom dogs with medical needs.
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May 2022 by Kaley G.
Kelsie is such a gem! She loves on our golden doodle just as much as we do. She does an amazing job of grooming our boy and we so appreciate her attention to detail and comfort she gives him.