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February 2024 by M J
New update 02-22-2024Once again Ron along with Sam and the dude with the black glasses were on point. I truly appreciate how professional, kind, and funny they are. I left my vehicle overnight for a tire replacement. My vehicle was ready sooner than expected. Great customer service.Ron is the MAN!!! Great customer service and excellent service!!
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February 2024 by Steve Matusevic
Rob & co. Continue to provide excellent service - always our go to for my FJ Cruiser! Cheers Ron.
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February 2024 by PianoManJosh
Let me share my current visit to this tire place. So I was recommended this place by a close friend of mine and I needed new tires anyways, so I decided to go. Upon arriving at 11:30am I dropped my car off and went across the street to Outback to have a meal thinking it was going to be a quick job. Upon learning my car would not be ready until 7pm that night, I went home until completion. Fast forward to 7pm I learn that my car is ready only to find out that they took out my battery cause it was "faulty" when it wasn't. Doing this messed up my radio and my emergency lights. I wasn't going to write a review or anything until today, a few weeks after the incident, I find the battery case hidden under my jackets. This place was slow, disorganized, and understaffed.The only upside was the employees who repetitively apologized for the experience, yet still charged full price for the job. I don't blame them at all, but the management of the building for understaffing, underequipping, and expecting a good result.I will not be coming back here and I will not be recommending this place to anyone I know.
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February 2024 by John Deegan
fast, friendly service
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February 2024 by Rich Moriarty
Sam was extremely helpful to get me back on the road in a short time. Thanks for fixing my flat when i just rolled in unexpectedly.
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January 2024 by Camaro Racing
It’s absolutely laughable that someone posted the previous review saying that they threatened the staff, especially the staff in this location, Ron, Matt and their crew are the most caring people in all of Oviedo. I was just in here today and they got me out quick, and helped me with a coupon. Can not say enough AMAZING and good things about this team. Maybe Debbie Downer below me should take her nice pill because these guys would never steer Oviedo or anyone else wrong! Great service to Matt and Mack while Ron is away!
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January 2024 by dawn diamond
This is the second time that I have gone to Oviedo's pep boy and With a tire with a nail in it both times they told me they had no time to see me the last time I went I bully them into finally looking at my tire today I was just through I went to the Pep Boys in Longwood they were awesome think twice before you get an extended warranty and plan on going to the Oviedo Pep Boys store
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January 2024 by Holly Moore
Sam was great, very polite and did a great job.
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January 2024 by David Kuszmaul
I have used this shop for 20 years, this is the only shop I use for all brakes, tires, suspension, and front end steering. Cars, trucks, even trailers. I recommend to all my friends. 5 stars!
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January 2024 by Sheri J
As a driving instructor who relies on my tires for safety, I really appreciated the help I received at Pep Boys in Oveido! Sam went out of his way even though they were busy at the end of the day! This kind of customer service is invaluable when you need it the most!
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January 2024 by Hillary CHESS
I was from out of town and had a sudden emergency nearby and the shop was able to fit me in a fix my problem on the spot. Very helpful and affordable.
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January 2024 by Matt Lewis
Sam made stuff happen for me and took care of my car. I am grateful for all the guys here. Highly recommend this pep boys. I don’t understand the owners response which is why I’m editing this. Owner maybe you answered the wrong person.
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October 2023 by John W.
I get it, you hate your job and you would rather be less busy - Take that up with your manager. I booked an appointment for a late afternoon (3pm) oil change, and then about 2 hours later it was cancelled by pep boys thru their online system. When I called them and spoke they said "we didn't delete it, but regardless we can't help you today, we are trying to clean our floors and you may not get your car back by end of day". I just don't think this is how you do business, none of us want to do an oil change and I have other things I'd rather do with my time, but you had several online appointments available to choose from, and to cancel my appointment without any context and then to discourage me from having the service done today is terrible. I've spent tens of thousands of dollars with Pepboys over 20 years, and can't say I feel like I'll ever return.
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October 2023 by Mel A
I have patronized this location for many years for all of my cars upkeep, tires & repairs. I recently went because my tire was leaking air. Matt helped me out that day getting me quick repair & with helping me pick out & order a perfect new set of tires. I made an appointment and came back the next week to have my new tires installed & my oil changed. Matt was there again. He got me in/out in a convenient amount of time & answered all of my many questions. Ron has always been being awesome and I hope to see Matt at that location being awesome for many years to come! Thanks guys!
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October 2023 by Michael Sanders
I use my local Pep Boys just up the road from my home. They do a terrific job with oil changes, AC maintenance, and keeping my vehicles mechanically sound. Keep in mind I had done this work myself for over 54 years; but, age prevents me from continuing to fully maintain my car and truck. So, I had to decide who would continue my work. Pep Boys is my choice to replace myself and keep my vehicles sound and reliable.
