Truist, formerly known as SunTrust, is a financial institution that has been serving customers for nearly 30 years. The bank's in-person branch experience has been praised by many customers, who have found the staff to be helpful and attentive, even when dealing with issues from afar. However, some customers have reported encountering inconsistencies in the bank's written communications, which have occasionally required clarification. The bank's associates have been described as professional and knowledgeable, with one customer highlighting the exceptional service provided by an associate named Gavin. Gavin went above and beyond to assist the customer, ensuring their needs were met and following up to ensure everything was set up correctly. This positive experience has led the customer to continue using and recommending Truist. In contrast, a few customers have reported encountering issues with tellers, such as apparent discrepancies in transaction amounts. Despite these isolated incidents, the overall sentiment towards Truist appears to be positive, with customers appreciating the bank's efforts to provide a seamless and helpful banking experience.
