Truist, formerly known as SunTrust, is a financial institution that has been serving customers for nearly 30 years. The bank's in-person branch experience has been praised by many customers, who have found the staff to be helpful and attentive, even when dealing with issues from afar. However, some customers have reported encountering inconsistencies in the bank's written communications, which have occasionally required clarification.
The bank's associates have been described as professional and knowledgeable, with one customer highlighting the exceptional service provided by an associate named Gavin. Gavin went above and beyond to assist the customer, ensuring their needs were met and following up to ensure everything was set up correctly. This positive experience has led the customer to continue using and recommending Truist.
In contrast, a few customers have reported encountering issues with tellers, such as apparent discrepancies in transaction amounts. Despite these isolated incidents, the overall sentiment towards Truist appears to be positive, with customers appreciating the bank's efforts to provide a seamless and helpful banking experience.
The staff here are always pleasant, and they each remember me every time I come in- good folks here!
July 2026
My wife and I went to Truist Bank on Pine cone drive. We were assisted by Relationship Banker Mr. Cory Gales. We found him professional, caring and dedicated toward serving the customer. He is outstanding and we are very pleased with him and Truist Bank as a result.
February 2026
They are super slow. It seems only 1 person is working both the drive through and front counter this morning. Ive been here about 20 minutes now, just to do a commercial deposit.
