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February 2024 by Cheri Barker
Fantastic! Best Customer Service in Town! Friendly, helpful customer service & willing to go the extra mile to assist their customers. I have had Fabulous service in Every dept of this store. “Toma” in the Men’s Dept is Fantastic! He cares about helping you accomplish your look/event & goes above & beyond to help you. See him for all your menswear needs. True customer service & I Love the fact that you can have items “Shipped to Store” for pickup. Dillards has earned our loyalty because you actually get product, & service! In a world where customer service has vanished; Dillards Shines! This is the place to spend your dollars.
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February 2024 by Grace Franco-Velez
Shout out to Theresa in fragrance for all her help and wealth of knowledge. She walked around with me for maybe 10 minutes answering all my questions and making recommendations based off my preferences in scent. I ultimately couldn't decide and left empty handed but she made no fuss about the time spent and made me very comfortable to go back.
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January 2024 by Von Keller
Great selection of brands and many clothes on sale as we get ready to change seasons. All sales reps were very helpful and polite.
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January 2024 by Sylvia Sanders
The service was excellent.
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January 2024 by best friend
My sister is out of the country Active duty Air Force she got me Christmas gifts so when we finally got to talk about the gifts we got each other she realized something she purchased did not come in the package and since we don’t get to talk on a regular basis since she’s out of the country she couldn’t get the eye cream refunded or sent to me because there’s a 30 day window of when they should be notified so we are just out $36 of an eye cream. Their remedy is to dispute the charges with the bank. They have no exception for US military who is not in regular contact with their family nor can they make calls from out of the country. She cannot even call her bank to dispute the charges because it cost her money to make out of the phone calls unless it’s on FaceTime. I hope someone that actually cares sees this review and can help us because the call rep and manager did not care
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January 2024 by David Hanson
We drive 42 miles for a great shopping experience at Dillard's in Pier Park. It is the best shopping East of Pensacola. Great selections for women and men in fashion and fragrance.
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January 2024 by Rick Audette
Very organized beautiful store. Lots of sales always in every department your in. They have so many friendly, knowledgeable people working ready to assist you with all your needs. Great shopping experience in Panama City ?. ?
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January 2024 by RAVERMAFIA FESTIVAL EXPERIENCE PROMOTIONS
Didn't like how the associates were following everyone around.
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December 2023 by Laura Blanks
Unfortunately, the store has closed at this location. Only reason for the low score.
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November 2023 by Will McC
Everytime I go in I have been helped by a great employee named Tammy who works near the fitting room desk. This most recent visit I have a number of exchanges of clothes I just bought online needing a slight size change. She located the items for me and helped me do the exchange easily. She also managed to help other customers while helping me. Very good employee. I will return
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November 2023 by Chris K
If you're a man who needs a nice pair of shoes do not hesitate to go see Cory in the men's shoe department. He will go above and beyond to make sure you're satisfied. World class service!
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November 2023 by Liana Cumbie
Ms Vergie you are the best thank you for asisting me everytime. And Ms Felicia also thank you Ill be back soon
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November 2023 by Annie Dickison
Love Dillard’s !! Top quality on everything. Shopping here is so much fun!
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October 2023 by Meghan M
Thank you Bird for your kindness and knowledge with the Parfums! Very helpful sweet person! Would def buy from her again!
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October 2023 by Billie Jo Clukey
We went to find something for my daughters upcoming wedding but I ended up getting a mini facial from Adrianna who was fabulous! Be sure to stop by and see her at the orgins counter, she really knows her stuff!