Dillard's at Pier Park in Panama City Beach, Florida, is a well-regarded department store known for its wide selection of clothing, shoes, handbags, accessories, cosmetics, lingerie, and home goods. The store features products from both national and exclusive brands such as UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher. Customers appreciate the friendly and helpful staff, who often go above and beyond to assist with their needs. Many reviews highlight the excellent customer service, with staff members like Toma in men's department and Theresa in fragrance receiving special praise for their attentiveness and knowledge. Shoppers have found the sales professionals to be true experts, offering advice without trying to upsell. The store's employees are described as pleasant, efficient, and willing to help customers find items that match their preferences, even if it requires effort like retrieving items from a tall ladder. Customers also value the store’s quality products and the option to have items shipped to the store for pickup. Overall, Dillard's is seen as a place where good service and quality products create a positive shopping experience, earning loyalty from many shoppers who appreciate the level of care and professionalism demonstrated by the staff.
My advisor, Maria was great! She greeted me immediately upon arrival and was very knowledgeable of all of the fragrances. I told her the preferences that I liked and she delivered! 5 stars! #SUMMER BASH
June 2026
Name brand clothing, purses like Prada and shoes from London. Several racks of evening dresses (which is hard to find in this area). Great selection of men's clothing! I noticed they are carying Mackenzie Child kitchenware. Staff was friendly
April 2026
We love our sales lady Brenda. Always so much help. We will miss her energy.
