The Forever 21 store at Pier Park in Panama City Beach is a huge, safe, and clean location full of the latest clothing and accessories for women, men, and girls. It offers a vast selection including jeans, tops, jackets, shorts, shoes, swimwear, dresses, scarves, and hats, often at very reasonable prices with great sales. The store is spacious with plenty of options and room to walk without feeling crowded. However, customer service experiences vary significantly. Some visitors report a complete lack of service, noting that employees do not welcome or approach customers, and one must explicitly state they are ready to pay. A specific incident was mentioned where a pair of sandals broke the first day and were sold out upon return. The store's style offerings are also noted by some as being geared toward those who are young and under a certain size. Despite the beautiful, clean environment and trendy, affordable merchandise, these service and sizing issues have led to negative experiences for some shoppers.
