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February 2024 by Nicholas H
Excellent customer service from Shawn and Courtney they were very nice and very helpful I'd definitely recommend anyone to check them out if you need to switch networks or whatever else.
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January 2024 by Shay Love
Lovely people working here that are always out to help
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November 2023 by PcB Guy
Outrageous customer service!! Courtney was intrusive and argumentative while i was talking to another associate, then gave me a fictitious price (over $120 to connect my own phone) then told me if I bought ear buds, it would drop my cost to $90 and the "system" had been doing it all day so trust her.It didn't seem right so I called customer service once I arrived home and was told me that I was overcharged to connect the phone and to return the ear buds for a refund, which I did with a fight (yes I have the receipts). I can only imagine how many others this has been done to. Horrible, despicable behavior!!
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August 2023 by Nick Frank
I hate going in to metro stores. They never explain the charges or show you itemized lists of charges until after you pay and they hand you a receipt. I'm pretty sure their practices are illegal and I hope the SEC and DOJ investigate them.
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May 2023 by Jeff Ilomaki
Excellent service very helpful and friendly
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May 2023 by First Lady
Very rude and disgusting staff!
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May 2023 by christy newbill
Shara from the Panama City Beach rocks it! She was one of the most pleasant and helpful young ladies I've encountered. She took extra time to help me with a few things that were very frustrating and time consuming, and went out of her way to make sure purchase would be within my financial reach to make it happen. I was very pleased with my experience and relieved to know Shara is there for customer support, as well as co workers, Great teamwork alsol! Good job Metro ?
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February 2023 by HENRY S.
Be careful when buying a phone. I am too trusting cause when price doubled after purchase, I asked to cancel order. They said it was to late they already ran my card. I asked to have amount put in an account for futher bills. Guess they just work for commissions. I was 0ut of Luck. I've been in other MetroPCS offices, and they were beyond helpful. These workers are shady.
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January 2023 by Tino Ranks
Great store and wonderful staff that greets you when you arrive to there store
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January 2023 by Kimbriana Campbell
I don’t know the lady name but she was very sweet and quick
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November 2022 by Crystal Schropp
Don't waste your time at this location. No knowledge at all!
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June 2022 by Carissa Darnell
I had gone in about a month ago to get my phone reactivated. I didn't realize how easy it really was going to be. The female worker there was very friendly and extremely quick on helping me get my phone back.
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March 2022 by Rosa Lopez
I don't remember both of their names, but I remember Teava was one of them. They were both very nice and helped my boyfriend and I out a lot. They were very informative and did they're best to get us the best deal possible. Excellent customer service. 10/10 would recommend :)
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February 2022 by Drizelle Bruce
Fatima is the best at what she does .
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December 2021 by abc defg
I went in their to switch to an old phone I had after mine was stolen. I asked only to switch devices. I was charged $70 just to switch out phones!!!!!!!!!! I called customer care and they were shocked but said I have to go back in and ask the thieves for an itemized receipt that they should have given me in the first place. Idk, it seems unlikely that anyone would just hand over prove of theft but I'll give it a shot.
