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April 2024 by Leigh F.
Jennifer groomed my Goldendoodle last Saturday and shaved her from her nose to the end of her tail. I never received a phone call and was so upset when I picked her up. I asked what happened and Jennifer rudely responded she was matted and I said there was no way, other than her ears and when I dropped off my 3 dogs they did a head to paw examination and I checked off the cut preferences etc. I said she looks ridiculous to Jennifer and Jennifer said Yes she does, never apologized and was so unprofessional and rude. Do NOT allow Jennifer to touch your furbaby!!!
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February 2024 by Nancy Hinman
Grat place for supplies and pets, and accessories, but staff doesn't seem to have a lot of knowledge about animals, especially in fish/bird department.
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February 2024 by stanztman68
Good luck getting someone to help you. The Salesperson spent 10 mins talking to someone who obviously wasn't buying anything. Never said a word to me. I was standing right beside her, looking right her. In the fish dept. In front of an aquarium. Utterly ignored for 10 mins. I left and drove another 15 mins and spent money elsewhere. Not the first time not being helped here. It will be the last. I have had much better service at Suncoast Pets. It's just a longer drive for me. A drive I will take from now on.
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February 2024 by steven rose
Very helpful staff. We were able to get what we needed
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February 2024 by Cylee Bevers
We bought our 75 gallon fish tank and stand here as well as some fish. The staff was very helpful in helping us pick out fish.
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January 2024 by Angel Gonzalez
I have been buying my fish supplies there.but the customer service of a few cashiers not the greatest. The first time I got one if them I thought maybe she's having a bad day but nope. She was like that few more times after. And goodness for bid if you have to return something. The attitude's they give. I do like the girl that cares for the fish she was great. But think it's best I go elsewhere. I spend a lot and can do without the attitude
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January 2024 by tonya S.
Call before going to the groomer. They are randomly closed in the afternoon. The posted hours are invalid. Good fora nail dremmel when they are actually open.
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January 2024 by phuquall jenkins
The store is great but the prices are better on Amazon(-50%)
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January 2024 by Brittney Montez
I love PetSmart! Our customer service in PCB is a little lacking but will always support y'all.
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January 2024 by Patti Goodall
STAY AWAY . MADE APPOINTMENT WITH STAFF ABOUT A WEEK AGO. WHEN I CAME IN FOR MY APPOINTMENT. TIARA WAS SUPPOSED TO GROOM. MY BRIARD. I COULD SEE SHE WAS OVERWHELMED BY A BIG DOG. SHE WAS AFARID TO CHECK HIM AND MADE MY DOG EXTREMELY NERVOUS SHE ACCUSED HIM OF TRYING TO BITE HER AND SAID HE SNARLED AT HER. I RECENTLY PURCHASED A HOME HERE AND WAS LOOKING FOR A GROOMER. MY DOG HAS NEVER SNARLED OR ATTEMPTED TO BITE ANYONE. SHE WAS NOT A GROOMER BUT WAS THE PERSON WHO WAS GOING TO BATH HIM. SO BOTTOM LINE. PLACE IS UNPROFESSIONAL . PET SMART IS HAVING STAFF BATH AND GROOM DOGS WHEN THEY ARE NOT EXPERIENCED AND THEN MAKE UP EXCUSES AND LIES. SO IF I WERE YOU I WOULD STEER CLEAR .
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December 2023 by Greg Teator
Went into the store to see what we could find for stocking stuffers for two dogs and a cat. Walked out with two treats and toys for each. Nicely laid out store and stocked for all pets!
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December 2023 by Richard T
Got our dog a haircut today. They did a great job ? recommend this shop. And I saw that you can buy, if you're in the market, a Santa costume for your pet lizard ?. No, seriously, I done seed it for me self.
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November 2023 by Pam Roberson
How can a store offer grooming services by “trained and experienced “ groomers, but tell me that they are incapable of grooming my 6 lb 13year old toothless female Maltese because her tongue hangs out? The groomer wrote “very sweet “ on her paper work! Does this training and experience not include working on toothless dogs? Associate in the grooming department was rude & blamed my dog. Store manager was dismissive, grooming manager said nothing, & no one I spoke with acknowledged my feelings or even looked at my poor dog I have contacted their corporate office.
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November 2023 by Velva McDermott
Awesome place. Great with shaving and washing my kitty cat. This is our place from now on
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November 2023 by Nancy W.
Rude receptionist in grooming. Unwilling to work with customers. Felt very unappreciated as a previous customer.
