“Austin was very helpful great experience! I had issues with my bill it was extremely high but austin resolved this issue swiftly. No arguments, no issues, he just took care of it quickly. 10/10 service Austin deserves a raise.”
“Robert was incredibly helpful and friendly - my experience canceling my mother in law's account took less than 5 minutes and was way better than I was expecting!
I am visited on a Thursday morning about 10:30 in July 2026. There were a lot of people inside sitting down waiting and my expectations were low but Robert asked me what I needed help with and we got it done in a hurry.
This was a big relief as I had traveled from out of town in order to close out an account for my mother in law who recently passed away. I returned the equipment from her house and we were all set.
Great job, Robert!”
“Wow, great customer service! I went in just to buy a Sim card. I needed for a prepaid plan that had nothing to do with them. They went out of their way to help me and get me set up. I will only use this Tmobile store from now on. Great place and really recommend.”