Leslie's is a trusted neighborhood pool store in Panama City, Florida, and a go-to destination for all things pool and spa. They offer a selection of chemicals, cleaners, equipment, toys, and lights, carrying the good stuff that is made to last. The store provides complete pool care with services like free in-store water testing. Reviews highlight excellent, quick, and friendly service from knowledgeable staff. One employee in particular is noted as incredible, a perfect example of exceptional customer service, and a valuable asset who is dedicated and efficient at multitasking. Another gentleman is always very friendly and welcoming, helping with water testing. However, significant criticisms focus on staffing. The store is often described as too busy with only one person working, who is usually new and cannot help with problems or questions. There are reports of the store being run on one employee alone, with minimal resources, broken equipment like phones and printers, and a lack of breaks. Customers express disappointment, noting the store cannot run this way and should not run an employee to the ground. Despite these operational issues, customers love the products and employees, hoping for better support from corporate.
Actually didn't have exactly what I wanted but he helped me and pointed me in the right direction. Then helped me decide on some nice pool railings. So far everyone I've dealt with there seems knowledgeable. This will be my first stop now when looking for pool equipment
August 2024
Excellent service, quick and friendly! Their chlorine refill price has gone up just a little, but if you go looking for pool toys and lights and stuff, this place carries the good stuff. So don't be turned off by some of the prices in there, it's stuff that's actually made to last for more than one season!
August 2024
They're pretty awesome and didn't mind helping me find exactly what I needed.
