Metro by T-Mobile offers a range of services with mixed experiences. Some customers find the staff helpful, friendly, and knowledgeable, making their visits smooth and dependable. One customer praised a representative for being calm and helpful in getting a new phone without hassle. Others appreciate the fair pricing and consistent assistance with issues. However, the business has received negative feedback regarding promises of low rates and many services, which are often not fulfilled; additional charges for international calls and poor coverage in many areas are common complaints. Some customers also found the staff unfriendly and unhelpful in enforcing guarantees, leading to dissatisfaction.
Excellent service and promotions for the public and clients.
September 2023
The 2 ladies working there were VERY helpful. They were friendly, & they knew their business. My daughter went there to get a new phone, & reopen her Metro account. We will go back & continue doing business with them.
September 2023
The 3 women that helped us were AMAZING we will definitely go by and see them for anything we need!
