Metro by T-Mobile offers a range of services with mixed experiences. Some customers find the staff helpful, friendly, and knowledgeable, making their visits smooth and dependable. One customer praised a representative for being calm and helpful in getting a new phone without hassle. Others appreciate the fair pricing and consistent assistance with issues. However, the business has received negative feedback regarding promises of low rates and many services, which are often not fulfilled; additional charges for international calls and poor coverage in many areas are common complaints. Some customers also found the staff unfriendly and unhelpful in enforcing guarantees, leading to dissatisfaction.
It is a company that promises a lot and delivers little. It promises low rates and many services, the truth is that it charges you separately for international calls, for example to Mexico, the coverage is poor and fails in many places. The girls are not friendly at all and do not help you enforce your guarantees. I do... read full comment
November 2023
Excellent service and promotions for the public and clients.
September 2023
The 2 ladies working there were VERY helpful. They were friendly, & they knew their business. My daughter went there to get a new phone, & reopen her Metro account. We will go back & continue doing business with them.
