Verizon's store in Panama City offers a welcoming atmosphere and excellent customer service, making it a popular choice for mobile and internet needs. Customers frequently praise the helpful and friendly associates. For example, one associate named Chris went above and beyond to assist a customer with setting up a new phone, while another named Austin provided knowledgeable service to a couple acquiring new phone plans. Many reviews highlight the store’s cleanliness and easy access parking. While some customers noted a slight pressure to purchase additional products, they also appreciated the associates' expertise and humor. The store provides convenient options for shopping, including in-store appointments, online orders with free 2-day shipping, and same-day delivery where available. Customers can pick up their online orders in-store or use express lockers. Overall, Verizon's team is dedicated to ensuring a positive experience, with many customers expressing gratitude for their assistance in resolving issues quickly, as demonstrated by Ashley, who swiftly fixed a phone problem. Despite minor criticisms, the overall impression of Verizon remains highly positive.
My husband and I were recently in to get new phone service these were some of the nicest people I’ve ever had the pleasure of talking to. Austin was the one that worked with us very nice and had no problem asking his manager questions that he wasn’t sure of. The manager actually stayed a little after closing with us... read full comment
July 2024
Loyal Verizon customer but Verizon has really lost their edge in customer service lately.
April 2024
He was as helpful as he could be and very patient with me and pointed me in a direction that could hopefully be able to help me further.
