The Crocs store at Pembroke Lakes is noted for its excellent and attentive customer service. Staff members are consistently described as very helpful, pleasant, patient, and friendly. They provide great and quick service, going above and beyond to assist customers. Employees are attentive in helping shoppers find the correct sizes, checking inventory in the back, and guiding them through the process of personalizing shoes with Jibbitz. The team is commended for understanding customer needs, explaining things clearly, and doing everything possible to help, ensuring a pleasant experience. This high level of care and good treatment makes the store a preferred destination for many, contributing to a great purchase experience.
GREAT SERVICE AT THIS LOCATION!! Best customer service from the moment we walked in!! Shoutout to Store manager Katherine, Annila and Sophie!! AMAZING SERVICE AND ATTENTION TO DETAIL ❤️❤️❤️❤️❤️🤩🤩🤩
April 2026
Katherine, Sophie, and Annila were the best associates that helped me from the moment I walked in, they made sure to alert me of all promos, stay with me to decorate my shoes, and even rung me out and did the pleasure of decorating my shoes! These girls were so patient and so nice!!! Will come here again :)
April 2026
The best customer service from Katherine. Amazing 👏 job 👏 thank you 😊 and Annila. And Sophia helped me with my shoe