Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers car rental services at numerous airport and Pembroke Pines locations, with easy booking online or through its app. The company operates globally and emphasizes a long-standing Standard of Care and customer service. Many reviewers express strong loyalty, having rented for many years, and describe the service as excellent, fast, dedicated, professional, and beyond expectations. They highlight experiences with staff who are accommodating, helpful, kind, attentive, and who value customer business, often going above and beyond, especially during busy times or difficult situations like travel chaos. However, experiences can be inconsistent. Some customers report issues where reservations through third parties resulted in receiving a smaller car than needed, requiring prolonged back-and-forth with staff, though management often intervenes with a remedy. A significant concern raised involves vehicle cleanliness, with one customer receiving a car that was very messy, smelled like weed, and had garbage and residue throughout. Although staff assisted in cleaning and noted the account, the cleaning was sometimes insufficient and the smell persisted, which the drop-off location also found shocking. Communication and administrative follow-through can occasionally be problematic, with notes or charges not properly applied to accounts, requiring customers to make multiple calls for updates on issues like deposit refunds. Despite these negatives, which customers often distinguish from the helpful staff's efforts, many state they would return, though with higher standards regarding vehicle condition.

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1. Pembroke Pines, Florida