Internet Service Providers in Pembroke Pines, FL

“Excellent service!
Jay was amazing, he helped us transferring from another company to Boost, he was so patient, calling and making sure we were getting the best service.
Thank you for everything Jay!”

“I met Marty over a year ago and he told me about how he could help me with my business phone. He educated me because I thought that just because I set up a business account with my cell phone provider that I had an official business number, Marty let me know that was a myth. Now with his help and excellent customer service and support my business has a professional number and I can accept international clients calls expanding the visibility of my company. Thanks Marty!”

“We came in, and were greeted by Many of the team members. They seemed eager to help us. A young woman, Sofi, asked what we needed. She resolved our problem very quickly. ☺ Was pleased. Thanks.”

“I had an excellent experience at this T-Mobile location thanks to the outstanding customer service provided by EJ. He was knowledgeable, patient, and truly went above and beyond to make sure I understood every detail. He took the time to answer all my questions and made the entire process smooth and stress‑free. I genuinely appreciate his professionalism and dedication. Highly recommended.”

“I got an iPhone 17 Pro Max and AJ was so helpful. He was able to explain the whole process as well as give me accurate timing and updates when I had to reset my password. I’m very thankful for the customer service that I was given today. I highly recommend.”

“Minus one star due to (sometimes) the wait time to see a rep.

In these types of stores, almost everything is done by the store employees.

Sometimes, the wait can be very long.

However, the employees know what they are doing and are pros-- once you can get past the wait.

I wish more employees worked here, but the quality of the service and employees is high.”

“⭐⭐

I have been an Xfinity customer for approximately 20 years and had Diamond status, so I was extremely disappointed with the way Xfinity handled my situation.

Before going to the store, I called Xfinity customer service twice trying to find a more competitive rate. On both calls, I was told that I needed to visit an Xfinity store because the store had different promotions and would be able to help me.

Based on that information, I took the time to go to the store expecting that someone would at least try to find an option that would allow me to remain a customer.

Unfortunately, when I arrived, I was told there was nothing they could do for me and that the promotional pricing was only available to new customers.

What disappointed me even more was that, while I was returning all of my equipment and clearly ending a 20-year relationship with Xfinity, the employee never once asked why I was leaving, whether there was anything they could do to help, or whether some type of discount or incentive might convince me to stay.

I understand that store employees have to follow company policies, and I don't necessarily blame one individual employee. However, there should be some type of customer-retention process. When a Diamond customer who has been with the company for approximately 20 years is standing in the store ready to cancel, shouldn't someone at least make an effort to retain that customer?

Instead, I returned all of my equipment without anyone making any meaningful attempt to keep my business.

The most frustrating part is that I was then told that I could wait a couple of days and contact Xfinity again as a “new customer” to potentially qualify for promotional pricing.

That makes absolutely no sense. I called customer service twice, followed their instructions, drove to the store, returned my equipment, and ended 20 years of service — yet apparently the way to receive a better price is to cancel and come back as a new customer.

Companies should reward loyalty, not create a system where a new customer is more valuable than someone who has supported the company for two decades.

After approximately 20 years with Xfinity, I walked out of the store having returned all my equipment, without being offered a reasonable alternative and without anyone making a serious effort to change my mind.

*Very disappointing experience and a very disappointing way to treat a Diamond customer after 20 years of loyalty.”