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“Eddie was absolutely amazing! None of the other places I visited even came close to the level of service I received here. He went above and beyond to help me when no one else would. Jonathan also made me feel genuinely welcome from the moment I walked in. Their professionalism, kindness, and dedication made all the difference. They both deserve a well-earned raise! Outstanding customer service like this is hard to find, and I'll definitely be coming back. Thank you both for such an incredible experience!”
“I visited the west pines store near Dykes and was immediately greeted by Alex 20 mins before the store was to close. My phone stopped charging and was in a panic. Alex was extremely helpful and stayed with me until the new phone was set up, accessories were put on and account details were updated. I am beyond impressed by the great service he provided. I never felt rushed.”
“Excellent service!
Jay was amazing, he helped us transferring from another company to Boost, he was so patient, calling and making sure we were getting the best service.
Thank you for everything Jay!”
“David is incredible, there is not enough good words I can say about David at ATT. 10/10 service. There’s an issue I had with phone that another rep couldn’t fix at a different ATT and David fix it no problem. He is truly incredible at his job. I completely recommend him. I can’t thank him enough.”
“I went to the AT&T store and was Immediately greeted by Ally, she helped me upgrade my phone from a 16 pro to a 17 pro max, the process was smooth, she even helped me to transfer all my information from phone to phone, she made it seemed so easy, she really talkative and nice, Definitely telling my friends to go to her to upgrade phone”
10AM - 10PM
151 SW 184th Ave, Pembroke Pines
Mobile Phones
“The repair was completed quickly, and my phone now lasts all day without any issues. The technician was professional, knowledgeable, and answered all of my questions. Great service, fair prices, and a smooth experience from start to finish.”
“Peterson at the front desk was super kind and professional. He helped me to my portability from AT&T to MetroPCS and he was very useful explaining me the whole process and the plans and my different options. Super happy thank you very much.”
“Embarrassing, but two fake purported AT&T contractors convinced us to sign up for a change in our service which was inappropriate for our location. I went to this store for help in undoing it, and was helped by Andrew. He greeted me right away and asked what he could do for me. After I explained he provided the details of the steps needed to undo the damage and return the associated unneeded equipment for credit. He answered all my questions, with a few of his own interspersed to make sure I understood what to do. The encounter felt very friendly and unhurried, but was also efficient and to-the-point. Andrew and AT&T, thank you!”
“We came in, and were greeted by Many of the team members. They seemed eager to help us. A young woman, Sofi, asked what we needed. She resolved our problem very quickly. ☺ Was pleased. Thanks.”
“I had an excellent experience at this T-Mobile location thanks to the outstanding customer service provided by EJ. He was knowledgeable, patient, and truly went above and beyond to make sure I understood every detail. He took the time to answer all my questions and made the entire process smooth and stress‑free. I genuinely appreciate his professionalism and dedication. Highly recommended.”
“I got an iPhone 17 Pro Max and AJ was so helpful. He was able to explain the whole process as well as give me accurate timing and updates when I had to reset my password. I’m very thankful for the customer service that I was given today. I highly recommend.”
“Friendly staff who are eager to help!! Leydani was the best. She helped resolve my issues and I was in and out in less than 20 minutes. This my favorite AT&T store location.”
“Well all I can say today, is that all my experiences with Team Mobil have been great, but the way I was treated this evening by a Team Mobil representative at the Penbroke Pines location is true professionalism, from the time I walked into the store to the time I was finished, Mr. JUAN PABLO ROUCO went beyond to make me feel welcomed to the store, He asked, listed, and helped me to with my needs. I don't ofenten take to time to praise someone, I just write a good or bad review, but when an employee stands out for his service, He merits the review. Thank you Team Mobil for having Juan Pablo in your Team.”
10AM - 7PM
7823 Pines Blvd, Pembroke Pines
Mobile Phones
“Excellent customer service from Ashley and Lisandra! The transfer process was quick, easy, and stress-free. Both ladies were knowledgeable, patient, and made sure both phones were set up correctly. Very happy with my experience.”
“The customer service at Repair Guys is exceptional, with friendly and knowledgeable technicians who walked me through the repairs of my cell phone with ease, getting me back up and running with my iPhone screen repair in no time.”
“This is the best Verizon store in this area. Reps are super knowledgeable and recommend the best plans and options for you. If you're looking to switch carriers, add lines, or get home internet this is the place to go. Ask for Juan he will hook you up!”
“The customer experience isn’t just about the way you develop your products and deliver your services. It’s also about the way you treat your customers. With your courteous treatment you makes me your walking advertisement.”
“Marisela and Axel did a great job getting me a new phone for my daughter!!! They made sure that I got a good cover, screen protector, and her same number transferred. They even included a few freebies!! Thank you so much. I’ll be back when I need to upgrade my phone.”
“Minus one star due to (sometimes) the wait time to see a rep.
In these types of stores, almost everything is done by the store employees.
Sometimes, the wait can be very long.
However, the employees know what they are doing and are pros-- once you can get past the wait.
I wish more employees worked here, but the quality of the service and employees is high.”
“I have visited this store multiple times and they have been so wonderful. Especially the manager rupa has been excellent, she took a great effort in fixing things for me . Best place !”
“I went to the store on the recommendation of a friend, to buy a released computer since I live in Argentina. Excellent attention from Ross and David, good prices and excellent service”
“⭐⭐
I have been an Xfinity customer for approximately 20 years and had Diamond status, so I was extremely disappointed with the way Xfinity handled my situation.
Before going to the store, I called Xfinity customer service twice trying to find a more competitive rate. On both calls, I was told that I needed to visit an Xfinity store because the store had different promotions and would be able to help me.
Based on that information, I took the time to go to the store expecting that someone would at least try to find an option that would allow me to remain a customer.
Unfortunately, when I arrived, I was told there was nothing they could do for me and that the promotional pricing was only available to new customers.
What disappointed me even more was that, while I was returning all of my equipment and clearly ending a 20-year relationship with Xfinity, the employee never once asked why I was leaving, whether there was anything they could do to help, or whether some type of discount or incentive might convince me to stay.
I understand that store employees have to follow company policies, and I don't necessarily blame one individual employee. However, there should be some type of customer-retention process. When a Diamond customer who has been with the company for approximately 20 years is standing in the store ready to cancel, shouldn't someone at least make an effort to retain that customer?
Instead, I returned all of my equipment without anyone making any meaningful attempt to keep my business.
The most frustrating part is that I was then told that I could wait a couple of days and contact Xfinity again as a “new customer” to potentially qualify for promotional pricing.
That makes absolutely no sense. I called customer service twice, followed their instructions, drove to the store, returned my equipment, and ended 20 years of service — yet apparently the way to receive a better price is to cancel and come back as a new customer.
Companies should reward loyalty, not create a system where a new customer is more valuable than someone who has supported the company for two decades.
After approximately 20 years with Xfinity, I walked out of the store having returned all my equipment, without being offered a reasonable alternative and without anyone making a serious effort to change my mind.
*Very disappointing experience and a very disappointing way to treat a Diamond customer after 20 years of loyalty.”
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“I can’t say enough good things about DeAndre.He truly went above and beyond to help me with a complicated cell phone situation. He was patient, knowledgeable, and genuinely committed to finding a solution rather than just doing the bare minimum. I wish more people in customer service were as willing to help their customers as Deandre is. His level of service made such an impression on me. I won’t visit another AT&T location againThis is the one I’ll be coming back to.”