Locker Room by Lids is Pembroke Pines's top destination for officially licensed fan apparel, carrying a huge selection of hats, jerseys, and gear for MLB, NBA, NFL, NHL, and NCAA teams. The store offers a wide variety of styles including fitted, snapbacks, and flex fits from favorite brands like New Era and Nike, and features a Custom Lids service for personalized team hats. Customer reviews consistently highlight an exceptional staff member who provides amazing and unrivaled customer service. This employee is described as an incredible asset, very polite, professional, and helpful, offering great hospitality from the moment customers walk in. He goes above and beyond, showing initiative by remembering customer preferences and pulling items for them, which makes shoppers feel like VIP members. His approach, work ethic, and custom work are noted as special and legendary, creating a great vibe and shopping experience. Customers report that his attentive and caring service, where he is informative, points out promotions and fresh gear, and checks up on them, definitely makes them want to visit and shop at the store again. This high level of service contributes to a great overall experience at the business.
Rocky is A1, amazing customer service!!! Walked in for 1 item and was greeted as soon as I entered! Walked out with 2 items and I can gladly say my experience was great!!! Would definitely come back!!!! Thank you Rocky!!!!
December 2023
Rocky is the BEST! He goes above and beyond! A true example of how customers should be attended. Very polite and professional. His work ethic and custom work are unrival! Thank YOU, Rocky! ??
May 2023
Wanted a college teams merch and Rocky helped me extremely well. His customer service was good as soon as I walked in and you can tell he was treating other customers in the store the same way with good care. Definitely will come back if I need anything.
