“I came here while visiting from Philly and fell in love with the accessories as well as clothes. The manager and other workers helped pick out pieces of clothing that I would have never looked at myself and I loved all of them. I have never had such good customer service. They kept checking in making sure I found everything okay and made me try things outside of my typical attire. They have so many different brands all in one spot which makes it convenient and it’s reasonably priced for such great quality. When I came back to Philly everyone was asking me where I got my new outfits from. I will say their sets are my favorite because they have casual ones that are super comfy and trendy ones as well. They can be dressed up or down for work, dinners, or lounge wear. I will definitely be back and will be recommending this store to others!!”
“Katie was amazing! She was patient and provided great style suggestions for our upcoming wedding. We appreciate her and the customer service provided during this wedding planning process!”
“John luciani is very passionate and has fun with his work. Everything from casual formal to high end italian fabrics suitable for weddings and funerals excellent variety. Shirts to match the high class suits, dress shoes, and bespoke options for everything down to the thread for stitching.”
“Luna is fantastic and we always have a good conversation while she’s cutting my hair. Looking forward to the next cut! Shampoo is included with the haircut which is nice.
Requested style: High fade with scissor trim on top. Hard part.”
“My son and brothers use Viola's Men's Apparel my brother use then for they wedding and my son used them for his prom and senior prom LOVE IT GREAT SUITS”
“You really have to go inside of the store and not shop online to get a good idea of what you’re getting and the quality. They do have so many options of high-quality stuff. I wasn’t crazy about some of the stuff that I bought online, so I brought it back to the store and they made it super easy inconvenient to return. I’ve loved everything that I have bought in store and would definitely recommend. Great shopping experience and great selection.”
“Waterboyz is a great place to shop and eat. The island taco with jackfruit was so good! My kids loved the chips and salsa. They also had cookies, muffins, and cupcakes!
Also if you love to skate or surf this is the place to go! Lots of great clothing downstairs as well as watches, sunglasses, bags of all kinds!
There's another room with skate boards, shoes, socks, and upstairs is where they custom make surfboards! They've got a nice selection of rash guards, wax, surfboards, and wet suits! And around the corner upstairs you can go down to the skate room they have, so cool!”
“As for the Cordova Mall’s Hot Topic, I have the greatest appreciation for two of the employees who worked the afternoon of January 21st, 26, as my daughter suffered a POTS episode in the store. It was, “All I can offer is the changing room with a bench, but let me get security to bring you a wheelchair, and we will help you to your car.” Security was in no hurry, but our new friends from Hot Topic checked back with them twice, and made sure my daughter and I got safely back to Sacred Heart where we had been for testing. These two went above and beyond, they were professional, and they were very, very kind.”
“Great experience at the Buckle in Pensacola! Even though the store was really busy, the staff and manager were incredibly friendly and helpful. Excellent customer service, we’ll definitely be back!”
“Hannah was an outstanding instructor. I came all the way from Oklahoma, just visiting town for a friend’s wedding, and she made me feel at home. I’m not super experienced with Pilates, but her cues were on point and truly guided me through class. I highly recommend!”
“Went in the other day to check out new store in Pensacola. Love this place! Found something for my son but they didn’t have the color I wanted in store. Gabriel went above and beyond to find it at another store for me. He made several calls until he found it and took my address and emailed the store so they would know where to ship. Was extremely impressed by Gabriel and his customer service. Will definitely make this a go to from now on!”
“I recently visited the store to pick up a sports jacket and a pair of pants. The staff were extremely helpful, and the alterations were completed quickly in time for my defense conference next week (12/08/25). Many thanks to everyone, and especially to Trent, for the excellent service.”
“Very Clean store with very friendly employees. A large section of shoes. I usually buy a pair of vans every few months. Today I went in while on vacation and found the perfect pair. One of the employees helped me try on a few pairs but the ones I wanted were only available in a smaller size she instantly said I could buy them online with her help on the iPad. This sales professional went above and beyond to help me get my new pair of vans. I will definitely recommend this location to friends and family.”
“I placed an online order and my husband picked it up due to me having two babies under two. When I opened the bag it was not what I was ordered. I was extremely upset because I had to go out of town that same day and I needed the things I ordered specifically for this trip. I called the store and spoke with the manager Holly. She was extremely professional and went above and beyond to resolve this issue, she knew I had to go out of town that same day and knew I had two babies which made it hard for me to go into the store. She even offered offered to bring the bag right to my car so I didn’t have to get out with my kids. She even gave me her personal number to call when I got there to make the process go as smooth as possible. She is an excellent manager and really turned the situation around. You need more managers like Holly!!! I can’t tell you how much what Holly did for me really made all the difference! She is the reason I will continue to shop at old navy!”
“LISTEN TO ME!! You will have 0 regrets walking into this store. The gentleman in charge was amazing!! As a mother trying to help her son get a homecoming fit, I was nervous. However, I was immediately set at ease. Please spend your money here. It is on an upper scale of pricing, but man!! The experience!! Pay the money, feel important, and love the fit!! The adjustment to pants was super quick and we felt like a million bucks walking out!! Give this business the support it deserves!!!”
“Always amazing customer service there team is always working together they're clearance is the bomb and the whole atmosphere is just positive I will always come back to this specific rue 21!”
“Rachel and Anthony were amazing! They were great help on picking out some gifts. Probably some of the best customer service I’ve experienced in a store.”
“I want to give a shout out to Zack from the Pensacola store. He was very helpful, professional and knowledgeable helping me out with my return. What an absolute amazing costumer service! Thank you so much! Keep up the good work!??????????”
“I went in today and had the best Spencer's experience I've ever had!!! Max and Joliet helped with every question I had, helped me figure out which jewelery I needed for my piercing and provided a quick and enjoyable checkout experience. They made my day!! Thanks again and I'll be back again soon 😁”
“Trinity gets Kudos from me for giving an Above Average Customer Service experience; in a day and time when it is normally subpar during the majority of shopping experiences! Keep up the good work!”
“I bought an awesome leather jacket and gloves from this store. Good price and good quality jacket. Customer service was super!
One note about outside of store: the awning on the outside facing the parking lot is in need of some attention. If this store wants to portray an image of quality and class then I'd suggest to replace (or at least pressure wash) the awning.”
“I had such a great experience shopping at this store! The staff was super friendly and helpful from the moment I walked in. The selection was fantastic — everything was well-organized and easy to find. Checkout was quick and smooth, and I appreciated the attention to detail and customer service from Nelly! I’ll definitely be coming back and recommending this place to my friends and family!”
10AM - 8PM
5100 N 9th Ave, Pensacola
Mens Clothing
“The store manager at this Pacsun is amazing!! She’s been super helpful every time i’ve come in. Plus the store always looks really clean, organized, and has a really nice environment. Definitely will be coming back!!”
“The nicest shopping on the Gulf coast. Great selection of sunglasses, clothing, water sports gear, cute beach gear & gifts. Higher end, top brands including Turtle Box that caught my husband's attention. Friendly and helpful staff who answered all of my questions & assisted me to choosing the best sunglasses for my needs.”