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January 2024 by Crystal B.
The New Warrington Rd location has to be the best BOA branch in Pensacola when it comes to customer service. They acknowledge you as soon as you come through the door and everyone there seems to like what they do. It's evident in their courteousness and swift solution finding.
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August 2021 by K P.
Every time I go here to deposit cash into the drive up ATM, it is broken and/or not accepting cash. I am not comfortable going to the walk up outdoor ATM with over $1000 cash in my hand. Today I went inside to make a deposit & the useless manager was just wandering around in circles without opening a second teller window to serve their customers despite a growing line and a customer at the window taking an extraordinarily long amount of time. I stood there for at least 15 minutes without moving. If the drive up ATM is inoperable in any way, a drive up deposit window would be helpful, but it appears that the staff just park their cars in the shade rather than opening a window to assist customers. I don't wanna hear any excuses about the pandemic being a reason that they're understaffed because this is Florida and Florida has been open throughout the whole pandemic. The manager wasn't even aware the ATM wasn't operable. So, now I have to walk around with $1000+ cash on me the rest of the day since this bank couldn't get it together and I couldn't wait in line any longer or else I'd have been late to work. Figure it the f*** out, it's a bank. Not that complicated. GET A NEW MANAGER.
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July 2021 by Laurel ..
Made an appointment and continued to communicate what was happening and some how the agent assumed I wanted to cancel my appointment and put someone else in my time slot. I made it very clear I wanted to see her and had lots I needed assistance with. I also had to call several times to even get anyone on the phone. I still didn't get the assistance I needed. Poor customer service would not recommended this bank at all
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August 2019 by Kee L.
Came inside the bank to get help with my account. Was very disappointed because of my appearance I wasn't helped right away . The ladies there where semi helpful instead of helping me they continued to attempt to help a collared shirt before I feel very disturbed by their actions due to how professional this establishment usually is ran. Just didn't appreciated being skipped over because I didn't look important enough.
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July 2019 by Beth W.
This will be your only stop if you're on your lunch hour. Long wait, one clerk for a dozen customers in line which the staff was unconcerned about, limited parking.
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June 2019 by Tamasha W.
Great experiance last visit
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April 2017 by Tiffany S.
What can I say it's a bank it has money it was a nice quick convenient stop on our way out to go to Biloxi which we ended up gambling away our money so maybe we shouldn't of stopped at the bank on the way out. This bank is located at side of the road with a nice convenient drive up ATM machine the parking lots a little confusing but it's a bank what can you say.
