LOYALTY Credit Union is a trusted not-for-profit financial institution that has embodied the spirit of people helping people for almost 100 years. It serves multiple counties and is a certified Community Development Financial Institution, reinvesting earnings to offer members reduced loan rates and higher savings yields. Reviews consistently highlight outstanding, kind, and empathetic service where staff members go above and beyond. Members report receiving the best customer service and interest rates, which can save them significant money. The loan process is described as having the stress taken out of it by responsive and professional staff. Employees are noted for their pride in their work, making members feel confident and treated as the most important customer, not just another name on paper. The overall atmosphere is one of loyalty, trust, and community.
I recently was in contact with Courtney Carpenter at the main branch. Courtney was very helpful, and efficient throughout the process. We spoke both by email and phone, and she was courteous and polite in both. It was a smooth process and Courtney was great to deal with.
April 2025
I really appreciate Ms. Carpenter's professionalism, attention to detail & responsive communication. Courtney saved me $1000 by offering me a better warranty product. Thank you.
February 2025
Courtney Carpenter in the lending center consistently provides outstanding service. She is very responsive and takes the stress out of the loan process.
