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“Janet at with the call center called to verify some important information with me, she was very knowledgeable, professional and very nice. My peace of mind was satisfied thanks to Janet”
“Had just opened the account and filled out an online loan application for a boat. Sent the type of boat I was interested in to Miste and she told me the value of the boat and what the bank would loan me. I told her I was going to purchase it and within an hour the check was available for me to pick up at any branch of my choice. Amazingly simple process.”
“I have been a member of Pen Air for over 30 years. All I have to say about them is good. There employees are the best and I have never come across one with an attitude.”
“Great service Mrs Joiner was awesome see was very patient and knowledgeable she worked through many problems that my insurance and car dealership had made errors on Members First is very blessed to have such caring person working for you”
“Megan W is by far the person to go with if you bank with Loyalty and need a loan of any kind or really anything at all. I just recently switched banks and she made every step of the process simple and easy!”
“I cannot thank Troy enough for everything she has done for me at First Members Credit Union on 9th Avenue in Pensacola, Florida. She helped me get the loan that allowed me to keep my car, and I will always be grateful.
Troy is professional, kind, understanding, and incredibly efficient. She took the time to listen, answered all my questions, and made a stressful situation much easier. More than anything, she has a truly big heart and genuinely cares about helping people.
To me, Troy is an angel. She went above and beyond, and I highly recommend anyone looking for outstanding customer service to ask for her. First Members Credit Union is very fortunate to have someone as dedicated and compassionate as Troy on their team. Thank you from the bottom of my heart.”
“Great experience ! Our bank teller Amanda was so very nice and very accommodating and helpful for me and my husband. We were able to be assisted on getting a Co-op transfer . Will be back soon ! Definitely recommend ! 😊”
“I had an easy and quick auto refinance with Beth! I’ve been a member for a long time and My Pensacola Credit Union never disappoints. Love the people and attention they provide.”
“Absolutely outstanding experience with Gulf Winds Credit Union! From start to finish, their level of customer service was nothing short of exceptional. Every time I’ve interacted with this office, the staff has been incredibly helpful, friendly, and professional—but my most recent experience truly deserves recognition.
A huge thank you to Jonathan Stallworth and Jasmine Warr for their incredible support in helping me close out my auto loan. They went above and beyond to make the process smooth and stress-free. Not only did they guide me through every step with clear and consistent communication, but they also worked hard to ensure I received the best possible deal.
Jonathan and Jasmine didn’t just help close out the loan—they improved it. They found me a better warranty than I had before and secured excellent GAP coverage at a great price. Their attention to detail and dedication to helping customers is unmatched.
It’s rare to find a team so committed to service, and I truly felt like a valued member rather than just another account. Gulf Winds Credit Union continues to set the standard for customer care, and thanks to people like Jonathan and Jasmine, I’ll be recommending them to everyone I know. Five stars all the way!”
“Kendall went above and beyond today! She was helpful, knowledgeable, and patient with my 85 year old aunt. Victor jumped in where needed giving us an overall peaceful interaction today!”
“When I moved to Pensacola open my account up over 10 years ago, I've been happy with y'all guys. That's why I'm still with y'all. Thanks for serving me for smiles”
“I went into PenAir for two illicit charges on my debit card. Carrie was great. She was able to remove the charges, and recommended that I use a credit card for purchases for better protection against fraud. I left with a new credit card to take care of that issue. Thanks very much Carrie.
Thanks, Roy Skinner”
“I have been a member for 25 years. Vicki and all the girls at the Holsberry Rd. branch have always went above and beyond for me and my family. It is always a great experience when dealing with them.”
“My husband, daughter and I recently had the pleasure of working with Loyalty Credit Union, specifically with Sharon Butler, and I felt compelled to share our experience.
Sharon assisted us with an auto refinance as well as several other financial matters, and I can honestly say the level of customer service we received was exceptional. She was incredibly professional, knowledgeable, patient, and personable throughout the entire process. She took the time to explain everything clearly, answer all of our questions, and made us feel like more than just another account.
We have worked with other banks and even other credit unions in the past, and we have never experienced this level of personalized care and professionalism.
Because of Sharon and the outstanding experience we had, we made the decision to move all of our banking to Loyalty Credit Union.
If you’re looking for a financial institution that truly values its members, I highly recommend Loyalty Credit Union—and if you have the opportunity to work with Sharon Butler, you will be in excellent hands.”
“Cassie was phenomenal !!! She was Very Understanding and compassionate to my
issue (Possible Fraud about to Hit My Checking
Account). She was Great at her Job!!!
Roxie McGilberry”
“Good customer service always fast and speedy. I enjoy being with this credit union as opposed to being with Navy Federal where it's so hard to get into the credit Union and the lines are so long. Sometime it just defeats the whole purpose. I get the same quality products here without all the hassle.”
“By far the BEST loan experience I've had over my 60+ years. Land loan only 9% down. Great service & very personal. Look no further. Just a satisfied customer!”
“I have been a member for about 13 years! I think they are the most customer friendly credit union in the United States. I live in Indiana but just financed a new GMC pickup through HFCU and Christina Miller did an amazing job of getting it done! Thank you
Monte Miller”
“My wife had a great associate Tasha at 440 N Navy Blvd, Pensacola location. The associate was very helpful, knowledgeable and pleasant to work with. Tasha is great asset to the credit union.”
“I only have a car loan with Harvesters, my check payment for January was not received at the Cantonment branch.
Joy, at this N E Street branch, was knowledgable in suggesting a stop payment via the sending credit union. She also documented the account & ensured that, if the check however unlikely did show up, she would be able to remove the fee.”
“Fraud dept handled my claim quickly and got my cash back! Thanks ACU!!! This was a nerve wracking experience that I wouldn't wish on anyone- but Alabama Credit Union helped me with it. The phone experience was more like 3 star but they still did what they had to do, and I got my $$ back. Thank you”
“Needed some info about my checking account & unfortunately wasn't able to make it up to the physical bank itself. So I had to handle all of my business via phone which I hate enormously. But, today when I called I first spoke to Mrs. Desaraee. Who answered all my questions promptly and adequately & when she couldn't, she directed me over to someone who could. Mrs Noelle, who had the rest of my answers. Ended my call with such a great experience that I had to stop & give them a review. Thanks ladies”
“They are always kind to me, Harvesters treat you like family. The only bank on Highway 98 and available. Janet is the kindest person I’ve ever meet. God bless Harvesters!”
“The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right”
“I put $950 dollars in atm 8/4 and it said it was out of order and printed out a receipt saying couldn’t return my money call my Financial institution, So I did that day and have went into the branch and called many times with no resolution or returning of my money. They called me three times asking me the same amount in the same question.They would just tell me that they’re opening an investigation, even though I already have one and started one 7 times.I couldn’t believe they wouldn’t give my money back and really felt like my own bank robbed me.Ive been a member a really long time and have brought over 20 people to this bank, so it really hurt me that this happened from them.This was my bill money and was just getting the run around, they would even tell me that the ATM was over, but still wasn’t Returning my money today is 8/29 almost a month later and I go in the bank to see what is taking so long and why they’re not returning my Money.I spoke with Lori at the branch And she really helped me a lot and was upset too, that it took this long for me to get my money.She went and spoke to the manager and came back and told me that my money was returned Into my account. She really was on it and I appreciate her so much Because I don’t know if it would’ve been done without her.”
“Just recently opened up a checking and saving account with Navy Federal credit Union, and I was impressed with how smoothly the process was,they were very professional, and answered all my questions and concerns.Great job ?”
“Received excellent service by my Pen Air representative, Mrs. Simmons . I appreciated her help and she most definitely exceeded my expectations. Stacey was very courteous and professional.
Thank you Mrs Simmons”
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“I am a 54 And this is my first banking account Shelby was the one that did my intake she was awesome and the Bank manager Charisse and her train e finished the account and got me started so I can have credit they both were great too all and all I am vary satisfied”