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“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”
“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”
“Purchasing a home in Florida can be challenging and Trident helped make the process much less stressful for me. Tim and Allison were very responsive and walked alongside of us through the whole process. A+ service! I would highly recommend using them for your next home purchase.”
“Loan officer is friendly and concerned about my family getting into a home with the best financial situation. We worked on several changes to make it happen. We moved from several states away and the process seemed local. Thank you!”
“Diana was the best. So easy to work with. Her warm personality made the financial side of buying a house stress free. She researched every aspect of the deal to ensure we were saving as much money as possible. I could not have been happier with the mortgage process - all due to Diana’s effort!”
“I came in this past week and needed a personal loan to take care of a few projects. Matt O’Rear was such a pleasure to deal with. He took his time, answered all the questions I had, and made the process very easy. I’m closest to the Nine Mile branch but will make the trip over to Saufley Field just to see him when I look for a new car. Thank you again Matt!”
“My wife had a great associate Tasha at 440 N Navy Blvd, Pensacola location. The associate was very helpful, knowledgeable and pleasant to work with. Tasha is great asset to the credit union.”
“We appreciate the service rendered by Edgar Dalrymple and Darryl Wood for expediting our mortgage loan in timely and efficient manner. Edgar and Darryl made an outstanding job with loan processing. We highly recommend Navy Federal Credit Union (Pensacola, FL) for your mortgage needs. Thank you Mr. Dalrymple and Mr. Wood!!!”
“The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right”
“Most of PenAir’s products beat out the competition. Their 4% high yield checking account is practically unheard of. You definitely won’t get that at the big banks or even most online banks. They could however use a better rewards credit card. 1 point on all purchases is not too exciting. You can get a better card practically anywhere else. But I still like PenAir.”
“I worked with these folks for a bit and enjoyed every moment. If you need a mortgage or can't figure out if a traditional mortgage is what you need, go see them. This team of hard working individuals will get you fixed up.”
“Went in for a simple transaction today. The line was long, but there were 4 tellers and they kept things moving very quickly. Paula helped me, she was sweet, helpful, and professional!”
“I put $950 dollars in atm 8/4 and it said it was out of order and printed out a receipt saying couldn’t return my money call my Financial institution, So I did that day and have went into the branch and called many times with no resolution or returning of my money. They called me three times asking me the same amount in the same question.They would just tell me that they’re opening an investigation, even though I already have one and started one 7 times.I couldn’t believe they wouldn’t give my money back and really felt like my own bank robbed me.Ive been a member a really long time and have brought over 20 people to this bank, so it really hurt me that this happened from them.This was my bill money and was just getting the run around, they would even tell me that the ATM was over, but still wasn’t Returning my money today is 8/29 almost a month later and I go in the bank to see what is taking so long and why they’re not returning my Money.I spoke with Lori at the branch And she really helped me a lot and was upset too, that it took this long for me to get my money.She went and spoke to the manager and came back and told me that my money was returned Into my account. She really was on it and I appreciate her so much Because I don’t know if it would’ve been done without her.”
“Amanda Chapa for several years has been helping, advising and literally walking me through steps to help me navigate paying bills “ on line”. That tells you how old I am and not computer savvy. Not only is she patient but genuinely concern I understand different banking terms etc! My husband and I have used Pen Air since he was working at NAS in the early 80’s. I went in to have an appointment and God blessed me with Amanda; my husband had developed short term memory loss and bounced many checks, pen air was wonderful. Amanda showed and still to this day asks how he is and for me to take care of myself too. That in itself is unusual in today’s culture. Please realize what an asset she is to your Bank! I hope the this will go all the way to the top layer of Pen Air. Thank you! sincerely, Alice J Heidt 5-23-25”
“I am in the process of buying a home with the help of Navy Federal Credit Unions Mortgage Department. The loan officer who was assigned to me, Mr. Omar Ordonez, NMLS #2643348, has been an absolute pleasure to work with. He has taken the time to genuinely provide detailed answers to every question I have had so far on this homebuying adventure. He is kind, considerate, and in no way condescending during our discussions, and his customer service capabilities and overall demeanor are indeed exceptional. I can only hope he receives some kind of commendation or acknowledgement when I submit this review, because realistically, a vast part of the optimism I have regarding this current homebuying experience is due to his efforts, diligence, and communication.”
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“Initial VA loan went smoothly through Trident. Marty and his team handled every detail in a very timely manner and made the process seamless. Every question or concern I had was addressed promptly. I couldn't be happier with their service.”