Mortgage Lenders in Pensacola, FL

“Hello! I just wanted to share a perfect experience with Trident Home Loans. The short version is I had ZERO issues, everything happened on time or early, I had excellent advice, I was kept up to date on all the information I needed, it was easy to upload and sign my documents, my realtor had a seamless experience, and I got a great rate on my loan!
The long version is I would like to thank Chris Hayter and Mena Caballero. Chris is the reason I was even able to buy a house. Because of the economic environment at the time, I didn’t think I could afford to move out of my apartment, but Chris crunched the numbers for me and showed me how it would work. He recommended using a VA loan and even helped me start the process. He checked on me every now and then to see if I needed anything, and in the meantime, he even got a temporary authorization to operate as a loan officer in my state since I was the first person he worked with from Arizona. I was dragging my feet a little bit because of a lot of different things going on but hearing from Chris now and then kept me motivated to see the process through.
Once we got the ball rolling, I was introduced to Mena who did the rest of my processing. She was always available, and I had almost instant responses to any of the questions I had. If at any point my realtor had questions or needed information, I would contact Mena and have an answer right away. She was fun to talk to and she made the tedious process of gathering information, uploading documents, and signing forms as pleasant of an experience as it could be.
A while back I tried to buy a house using a “big bank”. The deal fell through because of a termite inspection which had nothing to do with the bank, but the experience was night and day compared to working with Trident. I was frustrated with the automated call center, it was difficult to get in touch with the people I wanted to talk to, and I didn’t feel like I was working with a team of people that had my back. It was more like working with a machine that runs on wasting your time. Trident was the complete opposite. I felt like I had two friends who just happened to be experts in their fields working with me every step of the way. I could call or txt or email them anytime and not have to place a single “1-800 number” call, spending stressed hours listening to hold music, or have to worry about waiting until the next business day between the operating hours of “not super convenient” when I was worried about making a deadline.
So, THANK YOU CHRIS, THANK YOU MENA, THANK YOU TRIDENT! It was a real pleasure, thank you for making this whole thing easy, and I look forward to working with you in the future!
-Jake”

“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”

“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”

“Purchasing a home in Florida can be challenging and Trident helped make the process much less stressful for me. Tim and Allison were very responsive and walked alongside of us through the whole process. A+ service! I would highly recommend using them for your next home purchase.”

“Loan officer is friendly and concerned about my family getting into a home with the best financial situation. We worked on several changes to make it happen. We moved from several states away and the process seemed local. Thank you!”

“Diana was the best. So easy to work with. Her warm personality made the financial side of buying a house stress free. She researched every aspect of the deal to ensure we were saving as much money as possible. I could not have been happier with the mortgage process - all due to Diana’s effort!”

“I came in this past week and needed a personal loan to take care of a few projects. Matt O’Rear was such a pleasure to deal with. He took his time, answered all the questions I had, and made the process very easy. I’m closest to the Nine Mile branch but will make the trip over to Saufley Field just to see him when I look for a new car. Thank you again Matt!”

“A very pleasant and well-staffed financial institution! Every time I go there I always get greeted and I always leave with my main objective accomplished and a smile on my face ?”

“We appreciate the service rendered by Edgar Dalrymple and Darryl Wood for expediting our mortgage loan in timely and efficient manner. Edgar and Darryl made an outstanding job with loan processing. We highly recommend Navy Federal Credit Union (Pensacola, FL) for your mortgage needs. Thank you Mr. Dalrymple and Mr. Wood!!!”

“Most of PenAir’s products beat out the competition. Their 4% high yield checking account is practically unheard of. You definitely won’t get that at the big banks or even most online banks. They could however use a better rewards credit card. 1 point on all purchases is not too exciting. You can get a better card practically anywhere else. But I still like PenAir.”

“I worked with these folks for a bit and enjoyed every moment. If you need a mortgage or can't figure out if a traditional mortgage is what you need, go see them. This team of hard working individuals will get you fixed up.”

“The people are very friendly inside and outside. It takes a long time to use the drive-through even if you are the only person there. I guess they are making sure you money is right”

“Went in for a simple transaction today. The line was long, but there were 4 tellers and they kept things moving very quickly. Paula helped me, she was sweet, helpful, and professional!”

“We do banking here also, this is hubby's favorite bank he loves it. This is also the best place to go to the ATM in Pensacola as there are always Police Officers sitting in their cars and/or standing around by the front doors and ATM's. So it's a madhouse to get cash here. There is always a line for the ATM's & drive-thru & not much parking. We constantly have to make the block to get a parking space. We like the Police officers Presence just need a bigger parking lot. Will Return, after we make the block again...”

“Amanda Chapa for several years has been helping, advising and literally walking me through steps to help me navigate paying bills “ on line”. That tells you how old I am and not computer savvy. Not only is she patient but genuinely concern I understand different banking terms etc! My husband and I have used Pen Air since he was working at NAS in the early 80’s. I went in to have an appointment and God blessed me with Amanda; my husband had developed short term memory loss and bounced many checks, pen air was wonderful. Amanda showed and still to this day asks how he is and for me to take care of myself too. That in itself is unusual in today’s culture. Please realize what an asset she is to your Bank! I hope the this will go all the way to the top layer of Pen Air. Thank you! sincerely, Alice J Heidt 5-23-25”

“I am in the process of buying a home with the help of Navy Federal Credit Unions Mortgage Department. The loan officer who was assigned to me, Mr. Omar Ordonez, NMLS #2643348, has been an absolute pleasure to work with. He has taken the time to genuinely provide detailed answers to every question I have had so far on this homebuying adventure. He is kind, considerate, and in no way condescending during our discussions, and his customer service capabilities and overall demeanor are indeed exceptional. I can only hope he receives some kind of commendation or acknowledgement when I submit this review, because realistically, a vast part of the optimism I have regarding this current homebuying experience is due to his efforts, diligence, and communication.”