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“I absolutely love the New remodel. But for me it’s the absolute amazing Customer service I receive each and every time I go in. The ladies are always upbeat and personal and go above and beyond my expectations. I give this and all locations a 10/10. Pen Air Pace and Pen Air on Air Port in Pensacola across from Sam’s Club! Thank you so much for Great service!”
“Initial VA loan went smoothly through Trident. Marty and his team handled every detail in a very timely manner and made the process seamless. Every question or concern I had was addressed promptly. I couldn't be happier with their service.”
“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”
“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”
“I have been a member of Pen Air for over 30 years. All I have to say about them is good. There employees are the best and I have never come across one with an attitude.”
“Great experience ! Our bank teller Amanda was so very nice and very accommodating and helpful for me and my husband. We were able to be assisted on getting a Co-op transfer . Will be back soon ! Definitely recommend ! 😊”
“I put $950 dollars in atm 8/4 and it said it was out of order and printed out a receipt saying couldn’t return my money call my Financial institution, So I did that day and have went into the branch and called many times with no resolution or returning of my money. They called me three times asking me the same amount in the same question.They would just tell me that they’re opening an investigation, even though I already have one and started one 7 times.I couldn’t believe they wouldn’t give my money back and really felt like my own bank robbed me.Ive been a member a really long time and have brought over 20 people to this bank, so it really hurt me that this happened from them.This was my bill money and was just getting the run around, they would even tell me that the ATM was over, but still wasn’t Returning my money today is 8/29 almost a month later and I go in the bank to see what is taking so long and why they’re not returning my Money.I spoke with Lori at the branch And she really helped me a lot and was upset too, that it took this long for me to get my money.She went and spoke to the manager and came back and told me that my money was returned Into my account. She really was on it and I appreciate her so much Because I don’t know if it would’ve been done without her.”
“Just recently opened up a checking and saving account with Navy Federal credit Union, and I was impressed with how smoothly the process was,they were very professional, and answered all my questions and concerns.Great job ?”
“Received excellent service by my Pen Air representative, Mrs. Simmons . I appreciated her help and she most definitely exceeded my expectations. Stacey was very courteous and professional.
Thank you Mrs Simmons”
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“Today I had a really rough day involving random charges on my card. The staff at the front even though they could see and hear I was very frustrated due to unfortunate circumstances were very kind and understanding while giving me useful advice. I can not recall their names but the one lady was at the reception. Desk and the other lady was working in the office. Hopefully their supervisors read this review and recognize them. The time was approximately 1pm when I walked in.”