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“I was there on 12/19 around 2:00. The wait was extremely long but my Teller, Jennifer, was very helpful and did her job outstandingly. I have been at this location before and always have a good experience.”
“Initial VA loan went smoothly through Trident. Marty and his team handled every detail in a very timely manner and made the process seamless. Every question or concern I had was addressed promptly. I couldn't be happier with their service.”
“We had a great experience working with this team. Laina and Steve were incredibly easy to work with and took the time to answer all of our questions as first-time home buyers. They explained everything clearly, were always responsive, and made the whole process feel much less overwhelming. We truly felt supported every step of the way and would highly recommend them.”
“Need a place that can work with outside the box? Look no further. We just closed on a house with Supreme Lending, and we started the process in Okinawa Japan, continued during our PCS, then ended it here in Pensacola. Everything I needed to do I did over the phone or with my iPad. Any issues I ran into, Shellie Isakson was there to help in a timely, professional, and brilliant manner. We couldn’t be happier with the service. Thanks Shellie!”
“Diana was the best. So easy to work with. Her warm personality made the financial side of buying a house stress free. She researched every aspect of the deal to ensure we were saving as much money as possible. I could not have been happier with the mortgage process - all due to Diana’s effort!”
“I came in this past week and needed a personal loan to take care of a few projects. Matt O’Rear was such a pleasure to deal with. He took his time, answered all the questions I had, and made the process very easy. I’m closest to the Nine Mile branch but will make the trip over to Saufley Field just to see him when I look for a new car. Thank you again Matt!”
“Most of PenAir’s products beat out the competition. Their 4% high yield checking account is practically unheard of. You definitely won’t get that at the big banks or even most online banks. They could however use a better rewards credit card. 1 point on all purchases is not too exciting. You can get a better card practically anywhere else. But I still like PenAir.”
“I put $950 dollars in atm 8/4 and it said it was out of order and printed out a receipt saying couldn’t return my money call my Financial institution, So I did that day and have went into the branch and called many times with no resolution or returning of my money. They called me three times asking me the same amount in the same question.They would just tell me that they’re opening an investigation, even though I already have one and started one 7 times.I couldn’t believe they wouldn’t give my money back and really felt like my own bank robbed me.Ive been a member a really long time and have brought over 20 people to this bank, so it really hurt me that this happened from them.This was my bill money and was just getting the run around, they would even tell me that the ATM was over, but still wasn’t Returning my money today is 8/29 almost a month later and I go in the bank to see what is taking so long and why they’re not returning my Money.I spoke with Lori at the branch And she really helped me a lot and was upset too, that it took this long for me to get my money.She went and spoke to the manager and came back and told me that my money was returned Into my account. She really was on it and I appreciate her so much Because I don’t know if it would’ve been done without her.”
“Just recently opened up a checking and saving account with Navy Federal credit Union, and I was impressed with how smoothly the process was,they were very professional, and answered all my questions and concerns.Great job ?”
“Amanda Chapa for several years has been helping, advising and literally walking me through steps to help me navigate paying bills “ on line”. That tells you how old I am and not computer savvy. Not only is she patient but genuinely concern I understand different banking terms etc! My husband and I have used Pen Air since he was working at NAS in the early 80’s. I went in to have an appointment and God blessed me with Amanda; my husband had developed short term memory loss and bounced many checks, pen air was wonderful. Amanda showed and still to this day asks how he is and for me to take care of myself too. That in itself is unusual in today’s culture. Please realize what an asset she is to your Bank! I hope the this will go all the way to the top layer of Pen Air. Thank you! sincerely, Alice J Heidt 5-23-25”
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“Today I had a really rough day involving random charges on my card. The staff at the front even though they could see and hear I was very frustrated due to unfortunate circumstances were very kind and understanding while giving me useful advice. I can not recall their names but the one lady was at the reception. Desk and the other lady was working in the office. Hopefully their supervisors read this review and recognize them. The time was approximately 1pm when I walked in.”