Pep Boys Auto Service & Tire Shop, located at 4700 Mobile Hwy, Pensacola, FL, offers a range of services for cars, trucks, and SUVs, including tire services, auto repair, and maintenance. Customers generally appreciate the expertise of the technicians, especially in handling complex issues. Many have reported positive experiences with staff members like Adam, who provided thorough diagnostics and clear explanations of vehicle problems. However, there are mixed reviews regarding customer service during busy times. One customer noted a frustrating encounter with a newer employee named Roger, who appeared overwhelmed and struggled to communicate effectively. This led to a delay in addressing a significant vehicle issue, which was later resolved by a more experienced staff member. While some customers enjoyed respectful service and clean facilities, others felt neglected when waiting for updates on their vehicles. For example, one customer experienced a long wait for new tires and was unaware when their car was ready. Despite these inconsistencies, many customers find Pep Boys to be a reliable choice for vehicle maintenance and express satisfaction with the quality of work performed. The shop also caters to hybrid and electric vehicles, reinforcing its commitment to comprehensive auto care. Overall, Pep Boys is seen as a valuable resource for vehicle services, with room for improvement in customer communication during peak times.
Excellent customer service and the quality of their work was impeccable.
December 2025
Excellent and courteous service advisor and technicians. The best price that I could find locally (it also helps that Pep Boys honors there work with locations in other locations & states. It is rare these days to find competent, courteous service advisors and technicians at an affordable rate!
December 2025
Bradley has such great energy ! He made sure I was comfortable and taken care of will definitely be back to pro boys just because of his and his great service .
