Pep Boys Auto Service & Tire Shop, located at 4700 Mobile Hwy, Pensacola, FL, offers a range of services for cars, trucks, and SUVs, including tire services, auto repair, and maintenance. Customers generally appreciate the expertise of the technicians, especially in handling complex issues. Many have reported positive experiences with staff members like Adam, who provided thorough diagnostics and clear explanations of vehicle problems. However, there are mixed reviews regarding customer service during busy times. One customer noted a frustrating encounter with a newer employee named Roger, who appeared overwhelmed and struggled to communicate effectively. This led to a delay in addressing a significant vehicle issue, which was later resolved by a more experienced staff member. While some customers enjoyed respectful service and clean facilities, others felt neglected when waiting for updates on their vehicles. For example, one customer experienced a long wait for new tires and was unaware when their car was ready. Despite these inconsistencies, many customers find Pep Boys to be a reliable choice for vehicle maintenance and express satisfaction with the quality of work performed. The shop also caters to hybrid and electric vehicles, reinforcing its commitment to comprehensive auto care. Overall, Pep Boys is seen as a valuable resource for vehicle services, with room for improvement in customer communication during peak times.
Work was accomplished as promised and I was advised about everything else that needed to be completed. My only problem was that I was not advised when my vehicle was ready for pick-up. I just went by the shop and saw it sitting out front.
May 2024
Great service was provided with no hassle. Very respectful of my time and the waiting room was clean and in order.
April 2024
Great service and really nice crew here! So glad that they could fit me in in short notice. They did a great job!
