PetSmart is a large retailer offering a wide variety of supplies for dogs, cats, birds, fish, reptiles, and small animals. It provides many on-site services like grooming, dog training, and adoption, which are noted as very helpful for pet owners. The store is generally described as having a decent price for pet supplies and a clean environment with a tons of variety of treats, toys, and costumes. Customer experiences with staff and service are mixed. Positive reviews highlight great customer service, kind and very helpful staff, and efficient promotions. However, other reports describe horrid customer service, specifically citing extremely long hold times on the phone. Experiences within the store itself also vary, with some customers finding staff not so helpful in person after receiving good phone assistance. A specific warning is noted for reptile owners, advising against buying crickets due to high mortality rates. Despite this and the inconsistent service, the overall impression remains of a decent store that is a favorite place for dog supplies for many, leading customers to plan on going back regularly.
Other than buying a used bird cage that I had to take back and exchange with no questions asked, the service is very friendly and helpful.
March 2025
Great service great prices always helpful and always good deals 🤗😇
March 2025
We overheard Brandon promoting deals and specials found on the Petsmart website/app while waiting in line. I appreciate his efficiency in speaking just loud enough for others to get started on searching the deals & specials ahead of time! Thank you for the great customer service and greeting Sasha & Cali!
