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February 2024 by Candy Carnes
Always love this place.
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February 2024 by Karl Butler
Lots of choices
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January 2024 by Rhonda Golden
Associates were knowledgeable and friendly, most impressed with the fish area being so clean!!
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January 2024 by Stacy Cal Chen
Love this place. The workers are knowledgeable and always so sweet. Great selection of stuff.
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January 2024 by Chris L
Great PetSmart location! The staff are always friendly, the animals are always adorable, and I can find the things that I need, even rare items, for my menagerie
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January 2024 by Myles Reeves - Pensacola Realtor
They have everything you need for your pet but be prepared to wait in a long line...only one to two registers are ever open ?
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January 2024 by Joyce Wainwright
I asked for assistance, but no one ever showed up! It's possible they were just helping others, as it is a busy store.
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January 2024 by Cassandra Spenks
They groom cats at this location on certain weekdays?
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January 2024 by Bill Sumner
I hate doing this, because a young man that worked the register was incredibly nice and courteous. He was incredibly helpfulThis rating is directed at the PETSMART chain. As I walked in to shop, I was looking specifically for some training aids. Then I saw the prices. I thought no way I'm going to pay this ridiculous price. Then I looked at their website and it said "35% off new customer signing up".I went through and gave all of my very valuable information.Regretfully I did purchase them. When I got to the counter or was expecting 35% off, I got a $1.25 off. I received a whopping $1,000 points for giving them all my information that they're going to sell and make thousands from. I was already there so I went ahead and bought it because the kid who helped me was so nice.No, your product is no better than what you can get off of Amazon. It's not any better than the ones that you can get from Walmart.Lastly, considering your outrageous pricing, I would expect that your store would have been remodeled and up-to-date. Your store looked like it came from 1972. Don't misunderstand, it was neat and orderly and was clean.Hopefully this post will turn other potential customers elsewhere, like a small mom and pop shop.It's been a while since I've been this disappointed but my best buddy deserved what I got him.
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January 2024 by Tammy Zepeda
Had a wonderful experience, listened as I explained my concerns for each dog, friendly and helpful explaining the health plans! Called and explained what they found and gave different options! Very happy!
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December 2023 by C Denise H.
I really appreciate LeShaun at the Davis Hwy store in Pensacola, Florida (store #1037). Back in October I was trying to find a crate for an international flight for my dog. He took the time to look at what they had in store and help me make sure it met the requirements as I understood them then. After assisting me to get the crate up front to the register, he offered to bring it out to my car as well. Such a nice person all around, and I'm sorry that I'm just getting around to this review. The last two months have been extremely hectic with relocatng and travel. I just wanted to acknowledge LeShaun and his extra effort! (sale T-7466 C-101101).
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November 2023 by James Gates
They use a third party animal care taker to approve cat adoptions. This lady that approves or denies doesn't really care about the cats going to good homes. You must have done everything her way before even applying for an cat. My 9 year old dog isn't fixed and was denied because of it.i have watched the same cat sit in there for 4 weeks and can't bring him because of my dog that's not fixed. Just go to the animal shelter they are cheaper and easier to get an animal through.
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November 2023 by Keisha S.
Was very disappointed by my fur babies groom this time. First off i told the girl specifically not to touch her top knot( which she did) . Secondly she was trimmed way too short. I was given the excuse that the inside of her leg was matted so they trimmed her ENTIRE body shorter than I wanted(I call Bs). We throughly brushed her the night before, and also at check in when they girl did her inspection she said she felt perfect. My fur baby also came home with patches of fur gone on her chest. Won't be back. BTW her name is Heather, I don't like dropping names be very upset by the experience.
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October 2023 by A B.
I took my puppy who is small, to begin with just to get her nails trimmed to PetSmart NEVER again after they used a CHOKE collar on her it was only her second time there because the first, and that was fine. Something happened this time (that they declined to tell me ) her neck now has holes in it If you can find a different groomer do so !!!!!!!!!
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October 2023 by Stephanie Zuercher
GROOMING: I am extremely happy with the way my little Nala came out of that salon. I’ve always be worried about the accidents that can happen in any grooming salon. I know larger companies tend to have accidents more known, but it is always in the back of my mind when looking for a groomer. Cricket was great. She listened to me telling her that I hate the perfumes. I also stated I did not want any long hair other than Nalas tail since she loves getting dirty outside. She came out with a perfect hair cut for our life style! I’ve had trouble getting some groomers from other places to cut her ears as short as I like them to be. Cricket picked up what I was putting down and she delivered! Will bring her back next time Nala is in need of a hair cut!