PetSmart is a large retailer offering a wide variety of supplies for dogs, cats, birds, fish, reptiles, and small animals. It provides many on-site services like grooming, dog training, and adoption, which are noted as very helpful for pet owners. The store is generally described as having a decent price for pet supplies and a clean environment with a tons of variety of treats, toys, and costumes. Customer experiences with staff and service are mixed. Positive reviews highlight great customer service, kind and very helpful staff, and efficient promotions. However, other reports describe horrid customer service, specifically citing extremely long hold times on the phone. Experiences within the store itself also vary, with some customers finding staff not so helpful in person after receiving good phone assistance. A specific warning is noted for reptile owners, advising against buying crickets due to high mortality rates. Despite this and the inconsistent service, the overall impression remains of a decent store that is a favorite place for dog supplies for many, leading customers to plan on going back regularly.
Took an long haired elderly large dog in for grooming and Lin did an outstanding job!!!
July 2026
Went to grooming department. 4 techs on duty. Walked in and was served immediately. Went for a nail trim on our chiweenie. All good. The building is also part of the et hospital. Very large retail floor. If you need it it is the place to go for your pet.
July 2026
It is what it is. A pet store. I like the app. Points accumulate quick and it helps.
