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February 2024 by Danger Dan
Ct was great and very helpful 5/5 service!
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January 2024 by Andy's moto repair
Worst experience I've ever had at Uhaul. Incompetent management. Canceled my reservation with no explanation then gave away my reserved truck the very next day. Literally beside myself with the ignorance in this store. I'd drive 50 miles out of my way for a truck before I'd visit this store again.
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January 2024 by Lise McAllister
Jeff and Isaia made our experience extremely easy. Awesome service! Awesome people!
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January 2024 by Alex O'Connor
Jeff the manger helped me out. They were so helpful! Highly recommend!
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January 2024 by Stephanie Eby
U haul Pensacola went above and beyond to help take care of my needs during a family emergency. They made the process effortless. I tagged this the “getaway mobile” for Just Married and Just rescued from the Hospital
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December 2023 by Hubbard Kennady
I stopped into buy some supplies; driving from Texas, and a First Class employee named Sean helped me with zip ties fix my broken plastic Mercedes bumper. Then, he helped me up afterwards. He was kind and helpful, and you just don’t find that these days. Please congratulate him, though it only took 10 minutes - it surely meant a LOT to me, as I have 700 miles to go tomorrow. Hub
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November 2023 by Lashunda Thompkins
I had the pleasure of being able to have Jeff as the person to help me out with getting prepared for my move!! He is a super nice guy. He was patient and helpful in making sure I had exactly what I needed. He and his team worked well together. GO SEE THEM!! I wouldn’t choose to deal with any other location in Pensacola!
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November 2023 by Justin Penton
Jeffrey and team are amazing at this location! I had said based on my last experience with a different location in south Florida that I would never use U-Haul again; but my experience with this local office has made me give another chance for my long distance move. Service is always exceptional and today was just as great when completing my rental with Jeffrey for my long distance move again.
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November 2023 by Thomas Harp
The staff is lazy ,and don't do anything. When returning my rental someone was outside then went inside as I was waiting for someone to check me in by the two giant sign that say, stay in the vehicle. I figured they were really busy and would come back out shortly, but 20 minutes later I decided to walk in and see what was going on, and to my surprise there were two people sitting behind the desk talking to each other laughing. Not another customer in sight. This large gentleman said to me, “are you in the van? Just give me the keys, you’re good.” So, he knew I was out there, and didn’t care. Poor customer service. He needs to be fired in my opinion.
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November 2023 by ViettaAnn Hutchinson
Thank you to each staff member present on that day! Each of you blessed me in distinct and specific ways. Your customer service to me and all I saw you interact with was in a spirit of excellence and with a servant's heart.
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October 2023 by Cecilia Chappotin
You can tell Jeff cares. Not only does he care, he’ll go out of his way to make sure you’re more than ready to go. Renting my trailer this morning was a breeze and I feel confident for my upcoming trip. Thank you, Jeff, for all your help and excellent service!!
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September 2023 by Isaias Renovation
The gentleman Jeffrey was very helpful and got us in and out very quickly that makes me wanna go back every time thanks Jeffrey.
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September 2023 by Tityana Lowery
Jeffrey was a great help today during our move today! Very polite and insightful!
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September 2023 by Heather Sanders
All employees are awesome. The GM and ASM solved an issue I had with ease . Best in town .
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September 2023 by James Richardson
Great customer service! Made my moving experience awesome! Thanks to Jeff and staff!
