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September 2025 by Destiny
Absolutely terrible experience. My husband and I showed up a few minutes before closing because of his school schedule. We went out of our way to print the return label at the USO since we don’t have a printer at home, just to make the process easier and quicker.
We’re new to this base, so finding the post office was a bit of a challenge, but we still got there with about 10 minutes to spare. The woman working there — I think her name was Maribel — was unbelievably rude and unhelpful. At first, she flat-out refused to take the package, even though it had a valid USPS return label from the seller. When she finally agreed to accept it, she refused to give a receipt, claiming she had no way to weigh or measure it.
That makes no sense, especially since the label was already paid for. All she had to do was scan it and input the dimensions — something every other USPS location has done without an issue. Instead, she told us to “just go off base” in a cocky, dismissive tone, which was completely unnecessary.
This was supposed to be a simple drop-off, but instead, it turned into a frustrating waste of time. If this is how they treat people new to the area, no wonder USPS has such a bad reputation. Someone seriously needs to teach Maribel basic customer service skills & some manners.
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July 2025 by CDC
Not sure if this is the main post office in Pensacola but I would like to address that if it is...it is THE WORST. If I have a package coming through Pensacola it just sits there & is ALWAYS at least a day late (if not more) going out of there. Very disappointed in the service in Pensacola.
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April 2025 by Alisha Jackson
Don’t go by their hours. They close earlier than posted.
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February 2025 by alwaysbelieve
Very well managed post office
Maryelle is a wonderful
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January 2025 by Michael Anthony
Friendly Post Office Employee. Easy to access building and office despite ongoing surrounding renovations.
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December 2024 by Kate P.
Very disappointed in the staff, she was incredibly rude and not friendly at all. It’s really not that hard to be nice, or even pretend to be nice. Also, it’s very close to Christmas time, how about hire another person instead one just one. There was a line out the door only two minutes after opening. Will be going off base to send packages from now on.
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August 2024 by Andrew Buschbach
I don't leave many reviews, this has to be one of the worst post office locations I've ever visited and that is saying something. I've been on this base for 15 years and the service here is ALWAYS awful, rude slow moving staff that clearly don't want to be there (and often aren't even though it's during posted hours). This location exemplifies the sad declination of USPS.
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June 2024 by V E
The woman that services the counter and wears a mask is incredibly rude and makes things unnecessarily difficult.
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March 2023 by Theresa Trillo
I repeatedly told the clerk, I was mailing to the US Virgin Islands, she INSISTED that my box mailing cost for a medium flat rate was going to be $100..marked it BRITISH Virgin Islands... Very unfriendly!! Will never go back there. Clerk was #18...honestly she was had NO idea what she was doing.
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August 2022 by William Ballew
Woman who works there is nice but can’t be reached by phone and hours are laughable. Should have never got a PO Box here worst idea ever.
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May 2022 by Bryan May
Fast service. Very friendly employee. Needed to mail a Mother's Day card and I didn't have postage. A quick weight check on the scale and 78 cents later I was good to go.
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April 2022 by Rebecca Bittner
Had to mail a couple of items. Short wait. Asked for clerk's opinion on the best mailing option, which she provided with pricing. Had to call my partner at one point to get an address because there was no internet signal inside the building, and she was very understanding. Overall, a straightforward, pleasant experience, which I would have taken for granted, but given the abundance of negative reviews, I wanted to take the time to add this experience to the chatter.
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November 2021 by Richard Mcclary
Would give 0 stars if possible. The lady at the counter obviously hates her job and dealing with the public. If looks could kill, I’d be dead. Will definitely go out of my way to another post office to avoid this location.
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June 2021 by Jameel Hughes
Wish I could give 0 stars. But I had a package that was marked ready for pickup on Friday. I went in on Tuesday since they were closed the weekend and Memorial Day. The lady working the front desk was beyond rude and had an attitude for no reason. She told me that they will deliver the package to me yesterday. Said she didn’t want to look through the packages for mine. At the end of the day yesterday I got a notification from USPS my package was delayed a day. Even though she told me she scanned my package in on Friday and remembered it. She could have just given me my package but didn’t want to. Today Wednesday still no package but they delivered mail already. Let’s see if I get my package tomorrow or if they’ll just hold it and not let me pick it up since they don’t want to look for it. Horrible customer serviceUpdate: Now she says they don’t know where my package is...
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December 2020 by Cyara Rose Chavez
Went to the Fedex on base and was told that because I want to ship overseas I needed to go to the Post Office.. So I go inside with the things I want to ship and there isn't a box the size I need so I get in line so that I can ask if they have one. The lady proceeds to raise her voice at me "I'm not paid to help you, go to FedEx" (mind you it isn't even my turn yet, there are people in front of me) I let her know FedEx sent me there.. She gets more annoyed and says "well I'm not paid to help you" and keeps repeating that as I say okay and walk out. Didn't ask me one time what I needed nor did she allow me to say much at all. Worst experience I've ever had mailing anything. RUDE staff. I'll just go to a civilian place in town.
