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February 2024 by Linda F.
I've been in the store twice in the last couple of weeks and both times I go in there, it's closed for maintenance during business hours. Don't bother going to this UPS location. Try any other location and chances are they might be open.
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December 2023 by Luz Sepulveda
I have sent through UPS at this Pinecrest Fl office in the last 4 years I have sent small boxes medium boxes and I have always received the best attention there a small line is really something very fast very friendly the people who work there help me with the boxes To finish closing them, the price is very convenient. And the best thing is that every day the service was expedited from Miami to Jaci at the normal rate and I had to put a box on Monday and it arrived on Wednesday and it has been more than 2 months since they sent the box on Monday and it arrives on Tuesday afternoon So I'm very happy that's why I give five stars Thank you very much UPS
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September 2023 by Miami Jay
I am not sure why I only see 3.2 stars of reviews for this UPS store. I’ve maybe been here a half dozen times and each time I have found them to be friendly, efficient and helpful. Yes, there might be a little bit of a wait, but that is to be expected. They do move the line pretty quickly and take care of business
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August 2023 by R B.
Been doing business there for years. Great customer service. Super nice, caring people. Place is very organized and clean. Good variety of services. STRONGLY RECOMMEND!!
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July 2023 by Mark Otto
Every time I go to this location, they are available to help in super very nice and respectful manner. Never lost a package and packages always delivered on time!
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May 2023 by Ashley M.
Walked in around 6:30. Was greeted and helped immediately by an associate named Gabriel. Process was easy, smooth and quick.
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May 2023 by Paolo Velazco
I recently moved to the area and visited this UPS Store near me, and I have to say that the staff there is absolutely awesome! From the moment I walked in the door, I was greeted with a warm smile and a helpful attitude. Lester & Luis are very knowledgeable and they went out of their way to make sure that I had everything I needed to get my shipping and printing done quickly and efficiently. thank you!
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May 2023 by C Torres
By far the worst ups store I’ve ever been to. They lose packages and are rude! Luis is completely lost and the “manager” Leslie is also rude and not helpful AT ALL. Go to another store and definitely do not send anything through them as they are incompetent and will not take accountability for anything.
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May 2023 by Kevin
staff very nice. I ship and drop Amazon returns here in this store. Always fast and professional.
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March 2023 by Elizabeth B
DO NOT SEND ANYTHING VALUABLE AT THIS STORE! They lost my package. When I called UPS with my tracking number (provided to me by the UPS store), they said that my package was still at the UPS store and had never been given to UPS. I went to the store and Lester told me that it wasn’t his problem and he said that all packages the prior week went to UPS. He denied that he had lost the package and blamed UPS (even though I had a paper receipt that showed his store had accepted the documents). He refused to do a claim for me and said that only his owner, gabriel, could do it and said he might be in sometime the next day “maybe 10 or 10:30 or 1 pm”. Then when I suggested that he call him and let him know that an important package was lost at the store and didn’t get to UPS and that a claim needed to be submitted, he then said that the owner was in Orlando and he didn’t want to “bother him.”
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March 2023 by Julie W
I have gone multiple times over several months and there is never a notary there, don't advertise what you don't have.
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February 2023 by V G
I’ve been to this store for several years and I am pleased. They are respectful, knowledgeable, and patient with customers inquiries.
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February 2023 by Jason James
Rude customer service. Wouldn’t accommodate a drop off of a large heavy item. Office personnel were uncaring and not helpful. Avoid this store!
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February 2023 by Efrat Horwitz
Great service! Fast, efficient, clean and friendly!
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December 2022 by Martha Dorman
Everytime I've gone there they have been very nice and professional, even last year during Christmas when it was crazy busy. A big thank you to them.