Goodwill is a clean, organized, and run-of-the-mill thrift store. Customers often find unique, brand-name, and brand-new items at affordable prices, including clothing, shoes, handbags, and household goods. Many note good and excellent service. However, some feel the prices can be far too high for second-hand goods, occasionally exceeding an item's original retail cost. Overall, it is known as a place for serendipitous finds and good value on many items.