DHL Express is a global shipping company that offers convenient DHL Service Points for businesses and consumers to send documents and packages to over 220 countries. Their professionally-staffed locations provide a variety of international shipping services, including day and time-definite delivery. However, some customers have experienced issues with the company's service. One reviewer had an "important and urgent" shipment get stuck in Miami for several days, with unclear and contradictory updates from DHL. Despite repeatedly contacting customer service, the issue remained unresolved until the "Executive Response and Customer Care" team intervened. Another customer with a DHL business account faced problems shipping wine, as their account representative in Tempe, Arizona was unresponsive. This led to shipments being returned, forcing the customer to consider opening accounts with competing carriers. In contrast, one reviewer praised a DHL driver who went "the extra mile" to locate and deliver a misaddressed package. And another customer was satisfied with the help provided by a DHL employee named Mr. Alvarez, who opened a case to track down a missing order of 100 backpacks. Overall, DHL Express seems to provide reliable global shipping services, but customer communication and account management issues have caused problems for some clients.
Multiple packages marked as ‘Delivery attempted – consignee premises closed’ when no attempts were made. Dishonest company with nonexistent customer service.
September 2024
DHL said they tried to drop off a package but I wasn't home for the signature, it's a lie, I was home, my doorbell camera didn't catch anything, no notes was left on my door. I have to rearrange another day to stay home for the package, this is very convenient and frustrating. I would give a 0 star if I could.
August 2024
I can't get any answers from this company. Still have not received my package! Portal hasn't been updated in days! Can't speak to a human! Chat person was no help.
