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March 2025 by Kenbridge LLC.
Went there to pick up a cord needed and it was an in and out trip because the line was short and product in stock. The staff was nice and understood exactly what I asked for. It doesn’t get much better than that in customer service.
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March 2025 by Oscar Ibars
Absolutely horrendous customer service experience attempting to cancel my Xfinity account online on live chat. Over an hour of endless transfers, repetitive questions, and zero ownership from support agents. Constantly passed around without resolution. Companies should proactively prevent churn, not create obstacles when customers decide to leave. Avoid the headache—choose literally anyone else - ATT Fiber.
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March 2025 by Jose Rojas
In the past this store has been great. However, recently we have been having a hard time getting claims and issues resolved for my wife's phone. Her phone was dropped, and we tried to submit a claim but were not able to do it on the Xfinty mobile care app, so we went into the store. When we went in there, we found out that we were paying insurance on a phone and phone line that does not exist. This made the claim process difficult as it was an internal error on Xfinity's part, as per the manager Kevin Brown.
So, Kevin completed the claim manually and said he would send the documents needed, which according to Xfinity care was never sent, and it has taken over a month for Xfinity care to receive anything from the carrier. Just 2 days ago we received an update that the claim was denied because the phone was not covered during the time of the claim, which is not true since we have been paying for Xfinity care for over a year now on that line. The agent with Xfinity care said that there two incorrect claims filed by the either Kevin or the Xfinity store and they have to close them out, which we also tried calling him multiple times and he did not answer and the one time he called, and I answered, he hung up after I said "hello". So according to Kevin and Xfinity care, the phone that the claim was done on was on an iPhone 11, which is a phone we don't own, my wife upgraded from the iPhone to Samsun Z-Flip phone which is the one the claim was filed on. However, for some reason it still shows the Xfinity care and phone number assigned to the iPhone 11 and not the Samsung which seems to be opened under a different number. Xfinity care said that this is something that the carrier would have to correct on their side since it was their error. It is frustrating because when we initially went to the store to file the claim, we were told it would be corrected, and they would send documentation and notice to Xfinity care so they can process the claim.
This all has just been inconvenient and irritating, especially since we are essentially still paying for a phone line that we cannot use.
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March 2025 by Ernest Seow
Slow....need to just exchange out failed modem...everyone dealing with phone issues holding up of service. 🤨
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March 2025 by Paul Motes
Fast friendly professional knowledgeable staff
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March 2025 by ViviA Abello
Fast service
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February 2025 by Jill Barbosa
My husband and I went to this store for years. We had changed my phone to a Samsung almost 2 years ago. My phone broke and we have insurance coverage, when coming to the store we were told the phone was not showing with the same phone number and we were also paying insurance for both my old and new phone. My new phone was never properly set up with my number and my old iPhone still showed up with my current phone number. The manager just kept repeating the same thing over and over again about what was showing in the system instead of suggesting what should be done to correct an error that was made years ago on our account which resulted in us paying insurance for a phone that is not even active and my current phone. Even though the insurance plan covers a replacement he kept insisting on a repair instead, he charged us extra to expedite the new phone and we still have not received it when we were told it would arrive Saturday 2/15/25. We tried calling his phone on the business card he gave us for the past few days and it goes straight to VM which is full and one cannot leave a message. He called my husband today and hung up, my husband recognized the number from his business card, his name is Kevin Brown and it seems like they are running a scam. Initially, he told my husband we could not dispute the charges on the phone not being used either for the insurance that it was too long already and then he changed and said he was going to place a dispute himself in the system. This guy ghosted us, we did not receive the phone and he will not answer our calls.
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February 2025 by Waleska Velasquez
Quick and courteous service
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February 2025 by Michelle Hvasta
Got through quickly and efficiently. Staff is very friendly.
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February 2025 by Xu Zheng
The customer service in store and online is a incompetent, the trade in is not working I wait 4 month
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January 2025 by Jean
VERY BAD ADMINISTRATION THEOTR EMPLOYEES DONT TELL CLIENTS ALL DETAILS AND ALL THE TRUTH. VERY BAD CELLULARS NOK PROTECTION FOR THEM AT ANY PLACE. KEEP GOING IN YOUR BANK ACCNT ANYTIMES THEY WANT TO PICK UP MONEY WITHOUT CLIENTS CONSENT AND DUE DATE.I CANT BELIEVE A COMPANY IN USA IS DOING B'NESS LIKE THAT.100/100 DISSATISFIED ABOUT THEM!!!
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January 2025 by Родион Василевский
There are no complaints about the Internet. But for some reason they didn't give me a set-top box. Therefore, unfortunately, the TV still does not work.
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December 2024 by Christian Delgado
I went yesterday to this location as well as today trying of looking for a different agent to help me find a solution of my issue. I have had comcast/xfinity for seven years but 50% of the times I go there I have to ask for the manager to help me. I wonder why? I haven t done it in this opportunity yet. I am thinking in switching myself to att or verizon. Probably they want to take my business.
Issue: My condo association is going to disconnect the service agreement on Dec 31st. Xfinity/agents want me to wait until they disconnect my service in order to offer me a new plan. I told them I don t want my service to get interrupted. The only way I can get a new service according with them is waiting.
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December 2024 by Jennifer Clay
James at the Plantation Store is wonderful! He followed up with me constantly and was always helpful and kind. He is one of a kind with the customer service he provides. You do not find this kind of customer service very often anymore and I am very grateful. Thank you James!
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December 2024 by Luizianne Reyes
Ahmad made the process seamless and got me the WiFi I needed. I didn’t want the phone plan or cable but ended up walking out with both. Very satisfied with signing up today.
