This Chase Bank location has closed

860 Cypress Pkwy, Kissimmee FL 34759

About Chase Bank

These reviews of Chase Bank highlight a generally positive experience, with some areas for improvement. Customers appreciate the friendly and professional staff, mentioning employees like Christopher Gonez and Gil, who provide helpful, efficient, and positive service. The bank staff are described as polite, knowledgeable, and willing to go the extra mile, making visits comfortable and productive. For example, one customer praised the staff for quickly assisting with account setup and answering questions, giving a high rating for their service. However, there are concerns about the waiting area and cleanliness. One reviewer was surprised by the limited seating available in a waiting area that serves many elderly customers, and was disappointed that staff did not initially offer chairs, although they eventually did. Another customer expressed frustration with the ATM entrance, describing it as dirty and unkempt, with spider webs and visible spiders, which they found embarrassing and in need of cleaning to prevent potential accidents. Overall, the branch is recognized for its friendly staff and good service, but improvements in waiting area comfort and cleanliness would enhance the experience for visitors.