Lowe's ProServices offers an excellent shopping experience, characterized by friendly and helpful staff across various departments. Customers frequently highlight outstanding service from employees like Annie, Dallas, John, and Roy, who provide valuable assistance in areas such as returns, kitchen design, and hardware. Many customers appreciate the store's helpful atmosphere, with staff going the extra mile to ensure satisfaction. One customer shared a positive experience after losing a bag with purchased supplies; the front registers and customer service team assisted in retrieving the lost items, turning a frustrating situation into a happy outcome. The store's layout is also praised, with many finding it nice and well-organized. Customers enjoy the holiday displays and the variety of products available, often finding everything they need. While some customers experienced long wait times when calling the store, they reported that the online ordering system was user-friendly, making it easy to manage orders and deliveries. Communication regarding deliveries is effective, with customers receiving timely updates. Overall, Lowe's ProServices is a go-to destination for DIY enthusiasts and home remodelers, providing not only a wide range of products but also the support and guidance needed to complete various projects successfully. The combination of quality service and a positive shopping environment makes it a favored choice for many.
Great stuff working there, everything is super organized, shelves full, great variety of supplies 🤙🏻
November 2023
I had the best customer service given to me by Annie at the return area and Dallas in the blind department. both employees stood out and offered the best help to me.
January 2023
People by the front registers and customer service were VERY helpful!!! I lost my bag with just purchased supplies. They went the 'extra mile' because they ran the camera for me, and I got my stuff back. I went from upset (with myself mostly) to feeling great again. Thank you so much.
