“The staff there are just amazing !! Diego and Rob was so professional and knowledgeable with incredible costumer service !!! I highly recommend this company ✔✔✔”
“Been buying tanks here for years. If they don’t have it they can get it. Huge selection and only 1 of two businesses (other being in south miami) that sell and stock a bunch of different water tanks for all your needs. I’ve probably bought ten tanks from them over the years. Always fast service and great selection.”
“After calling over six different distributors and getting bad customer service, or some not even remotely knowledgeable about what they carry and or no stock and did not offer to help any further. Alan was super helpful and under 10 minutes the part was identified, located and paid for with specific next day shipping instructions. Then Alan went one step further in providing me free of charge the Repair Manual, Parts Manual and Operating Manual for my piece of equipment. I will definitely be calling Alan for any future needs!”
“Great company! They have an amazing showroom with every tool you may need, blades, diamond, all the unique stuff to make your job easy! I was impressed. I rented a tile removal tool and it worked perfectly. Rosanna was very kind and made everything easy. Flexible with pick and returns! Highly recommend this company”
“Fantastic painter with great skill and attention to detail. The painting work was smooth, neat, and completed on schedule. Professional attitude, clean workspace, and excellent communication made the entire experience very satisfying.”
“This is a great store with knowledgeable people to tell you the right paint and products whether you are a homeowner or professional.Givevthem a try for quality paints supplies and service!”
“Wixtyle LLC consistently purchases grommets and installation equipment from this company, including the Stimpson 405 grommet press. The quality is excellent, the materials are reliable, and the service is always consistent. A trusted supplier for our professional installations.”
“I long time ago I ran a pressure washing business in New York, but I have been out of the loop for ages. I decided to start a pressure washing business in Florida and looked for a place for chemicals and equipment repair. I stopped in and spoke with Luc, who was very helpful and patient with his time in explaining everything I previously forgot. He gave me the impression of being a straight shooter and I have since used his services happily.”
“I had an outstanding experience with Doorware.com. Their selection of residential and commercial door hardware is seriously impressive. Everything from modern handlesets and deadbolts to high end decorative hardware and ADA compliant options, all from top brands like Schlage, Baldwin, Kwikset, and Omnia. Whether you’re upgrading a home or outfitting a commercial property, they seem to have exactly what you need and they ship fast!! What really stood out was the customer service and product knowledge. The team was extremely helpful, responsive, and made the entire process easy from start to finish. You can tell they truly know the hardware industry inside and out. Highly recommend!”
“Great customer service from a knowledgeable and attentive staff. Sadly, I can't recall his name to acknowledge him and recognize the quality service he delivered.”
“Best place on town to buy good tools at cheapest price, highly recommended, and if for some reason you don't like the tool you can return it or exchanged it.”
“Very good service, Derrick Parker gave us all the attention and information for the product we were looking for, took his time to make some calls to specific providers in order to help us find the right product. Thank you Derrick!”
“I went to this facility looking for a special "corner blind' hinge. I had already been to Imeca where I purchased a dubious hinge where they failed to give me all the parts and the screws to the hinge. Then I went to Specialty Hardware. Here, I got a hinge that was very similar however, they weren't sure. Finally, I landed at Hardware Imagination-Tech. Here, Technician Randy was very knowledgeable and patient and answered all my questions. He confirmed which hinge could work and gave me the parts and screws needed. Hard to believe that the other places did not include the parts and screws. Randy took the time to show me the difference between the hinges and how each would fit and then said that if I needed help, he would install it for me. Very Helpful.”
“I love this place! Matching stain or paint samples, and forever keeping a log of samples. Pay once to match a sample, and forever be able to buy that paint and stain color again. You pay simply for the quart or gallon of said product. They have sanding disks per 1 box of 100. They prices are lower than home Depot, or Lowes. Which doesn't do professional matches. Paint samples, are okay, but they don't do stain samples, which speciality supplies does. Their stain samples are a quick and deep penetrating stain, you will be extremely happy. I've used old Dads+Jessup's Their stain will keep if they are stored correctly for 1 year. Their top coats will last , in my opinion for 6 months. I personally don't like to spray clears, satin or semi gloss cutting it with lacquer thinner, yes I know it makes spraying easier, but this top coat requires more coats, as the top coat is thinner. So I don't cut the top coat for the simplicity and adding top coats!”
“I had the best customer service given to me by Annie at the return area and Dallas in the blind department. both employees stood out and offered the best help to me.”
“Maggie is one of the hardest working salespeople I have had the pleasure of speaking with in a long time. She is truly an asset to your companyHer dedication to her seamlessly innate ability to make quality and long-lasting connections with clients despite having no prior experience with them, is truly remarkableWhile it isn't the same. I worked for 15 years in the guest service / food service / and movie exhibition industry, and I understand the importance that regular customers will make or break an establishment.I don't know her position within the corporate hierarchy, but I would highly recommend you do whatever you can to keep her happy and loyal to your company and brand. If I were in the lighting business, you bet i would try io to snipe her right up if I could.As an introduction she also brought me over a number of catalogs which have been immensely helpful to narrow down the options our more decerning customers have been hamming and hawing over.Gordon LincolnAdministrative Assistant / Service CoordinatorA.S. Electric, Inc.”
“Excellent Customer Service – Thank you, Reynaldo Q.! I’ve visited this Northern Tool location many times, and honestly, the customer service has often been disappointing. But today, I had an experience worth highlighting. Reynaldo Q., an outstanding professional, completely changed my impression. As I was checking out, he kindly asked, “Would you like me to help you load it? I can meet you around back.” I explained that my truck was parked in front. He didn’t hesitate — he came with me, helped me load the pallet lift into the bed of my truck, even though it wasn’t close or easy. He wasn’t obligated — but he chose to serve. That speaks volumes about his heart, attitude, and character. May God bless Reynaldo greatly. Employees like him deserve recognition — people who help not because they have to, but because they care. Northern Tool is fortunate to have someone like him.”
“I was at this home depot and 2 different floor helpers couldn't help me for an item. So this man named Jay in design helped me with something that wasn't even his department. I said that's ok another time. He said no let's look up the item in the computer. Not only did he find it he walked me to the right place. Thank you very much”
“Joe in the lumber department provided exceptional service and went far beyond what his job required to help me. He was knowledgeable, patient, and genuinely cared about making sure I got everything I needed. Employees like Joe are what make a great customer experience—he’s not only excellent at his job, but also an amazing person to work with. Truly some of the best customer service I’ve received. Give this man a raise!”
“Imeca is an excellent resource for your woodworking needs in the Pompano area. They offer various essential items, including Freud router bits, cabinet hardware, and other materials commonly used in the woodworking industry. Before making a long trip for last-minute or emergency purchases, I highly recommend checking with Imeca. You might find that the solution you need is much closer than you think, saving you time and effort.”
“I was looking for great customer service and found it with Joan, she was very patient and helpful with all my questions. Thank you for your remarkable service Joan!”
“I placed an order online for a couple of kitchen appliances. Right after the order was placed, I realized one of the items was setup for delivery, one for pickup. So I decided to call the store to rectify the problem.The wait on the phone was so LONG...it was ridiculous. I decided to cancel the online order and re-enter it with the right delivery instructions. The website is really good and easy to navigate...it was easy to cancel the order and place a new one. The delivery was smooth and they provided good communication the day of the delivery and installation....several texts and emails gave me a feel for when the delivery would take place. I also got a call first thing in the morning telling me the time frame for the delivery. Good communication.”
“I had an excellent experience at Lowe’s with Tim Pro Desk! thanks to one of their customer service specialists. From the moment I walked in, they were friendly, knowledgeable, and genuinely eager to help. They took the time to answer all of my questions, helped me find exactly what I needed, and made sure I understood the products before making my purchase. It’s rare to find someone who goes above and beyond to provide great customer service, but that’s exactly what happened during my visit. Their professionalism, patience, and positive attitude made the entire shopping experience smooth and enjoyable. Thank you for the outstanding service. Employees like this are a big reason why I continue to shop at Lowe’s. Highly recommended! — Diego”
“We were on a road trip to Pompano Beach and saw Home Depot and their garden center, so we stopped in. Our balcony could use a few flowers and maybe a mini palm tree. The sun is harsh on our balcony during the day and burns up the leaves. We looked around at their selection, which was good but not exactly what we were looking for. Their prices were reasonable, and the plants were being taken care of, unlike some other nurseries. We didn't stay long enough to require a salesperson. He was busy with another customer.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.