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December 2023 by Melissa Bruno
Do not go to this place!!!! I’ve never seen anyone so disrespectful. This lady with the red hair shouldn’t be working in customer service. She was mad, threatened to ban me and called the police on me because another employee gave me the wrong information. They’re basically offering people tablets and tell them then they gonna take them off the plan while picking the tablets and not get charged. This lady refused to help me. I can see a lot of people are complaining about her I don’t know why she still has a job.she should be doing a job where she doesn’t have to interact with people she should be in jungle with wild animals . Disgusting!!! They should stop scamming people!!! This happened around 10 am 12/22/23.
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December 2023 by roger cardenas
A girl in this place didn't want to help me to change my high security password, even though ,I told her to call and with my identification she could do it, she did not wanted. She said that an authorized person only have the power to do it, and I have to wait 2 week. I will not go to this store anymore to wasting my time and patience. I went to other store at 441 near atlantic Blvd., and they help me in no time. Ask for Richy, he is amazing with customers.
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October 2023 by Cami Ortellao
The middle eastern woman eith a nose ring and red hair and BAD ATTITUDE is a scammer and a thief.She has a script ready for police. She is GOOD AT STEALING. BE CAREFUL. THEY MAKE COMMISSION ON ACCESSORIES AND WILL RING YOU UP FOR THINGS YOU DIDNT BUY OR ASK FOR THEN TELL THE POLICE ITS FOR A SIM CARD BUT SHE HAD NO BAR CODE.I didn't need a funding Sim card my old phone had one !!!! Liar thief !!!
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August 2023 by Gary Coke
Besides the fact they lacked any knowledge. These two women were rude and laughed at me instead of even attempting to resolve an issue of obtaining a receipt from phone purchase. I'm done with metro completely. The other sites are not much better.
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July 2023 by David Wells
The Manager here is top notch !! Great customer care.
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June 2023 by Andrew Estrada
I always love to come here Rachel is the best! Truly the best customer service I ever had at metro thank you! -Andrew
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June 2023 by The Strawhat Guy (AndrewDLuffy)
I always love to come here Rachel is the best! Truly the best customer service I ever had at metro thank you! -Andrew
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May 2023 by enza Morrone
Very good and professional job
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December 2022 by Jorge Gomez-Palacio
Awesome store, staff very attentive, willing to go beyond expectations and excellent service!!!!???
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October 2022 by Hernando Nicholas
Excited about getting a phone but miserable experience. I had one customer looking at me saying he didn't understand how I was being so patient waiting. He said he would have been jumping on the counters. I felt embarrassed like someone with more than 50 years on this earth should have been able to address this horrible place better. But as a minority I couldn't act out because that is what they would have expected of me. First part of customer service would have been to say I am sorry for the long wait sir and how can I assist you. Thank you Kareem for showing some much needed signs of empathy. I appreciated you listening.
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September 2022 by Vanessa Williams
Bought ear buds at this store that never worked, took them back 2 days later for an exchange or credit. The Manager refused to accommodate because there was no box. Unethical, in times like these where every dime counts, keeping a customer is worth more than a $65 dollar ear bud. Shame on you, you need this community to keep your doors open, you have failed Tamarac.
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September 2022 by Stephanie Emerald
Do not go to this store! The "Manager" Rachel is Unprofessional and disrespectful to be in a position like this who also LIED and said she was the Owner?... If she's TRULY the owner, she is in the wrong industry in helping paying customers.Tried to speak to me condescending but because I matched her with her tone and energy she denied my return of item. The other worker guy with the dreads is new and had no clue what he was doing when my Aunt purchased her new phone. HIRE STAFF WHO actually wants to work!! I had to call the police because this dingbat Trini lady was trying to spite me and not return my Aunt's charger. I got it returned despite her petty efforts to block that transaction...lol. I will be calling Corporate and BBB to report their lack of customer service skills and Unprofessionalism!
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September 2022 by Troy Laflam
Alex from the commercial and University location was very courteous and professional highly recommend him as a very smart and nice gentleman
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July 2022 by Judie Nance
The young man who helped me was AnthonyHe was very professional and well mannered.
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May 2022 by Stacey Leigh
Can someone please contact me to resolve an issue? I visited the store today and was told I couldn't be helped.
