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December 2023 by Katherin Hernandez
If I could give 0 stars I would. Their costumer service is horrendous. They charge you a $140 shipping fee even if you cancelled your order in less than 12 hours and don’t inform you of this charge when you cancel. Save yourself the time and energy and shop elsewhere.
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December 2023 by Bri
My items came broken and its been a month of me calling them asking practically begging them to give me a refund at this point im better off calling my bank and Filing a report with them
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December 2023 by Scott Newman
Ordered 3 ceiling fans and when they arrived they were not the fans that ordered. I tried to submit a claim and all I received was a reply with a return label and and a request to return by a certain date in order to receive my refund. Now I'm forced to haul 3 ceiling fans to fed ex and start over. I'll be ordering from another vendor and won't ever order from wayfair again. This company should be called Nofair
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November 2023 by Louis Louis
Bought some landscape rocks they kept on getting delayed finally they were shipped then they were damaged and claimed they got in touch with me and did not . Shipped them back after no one got in touch with me know waiting another 3 weeks poor customer service stay away from this company due not believe their ship dates or inventory on site .
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October 2023 by Tracy Evans
We’ve had just a terrible time with Wayfair. Beautiful product but the delivery service broke all the glass shelves. So they took the curio cabinet back and we reordered. Well the shelves came broken. This is a gift for my mother who has Alzheimer’s. We have begged the company just to send us shelves and they keep moving the date later and later. Now it’s January until we can get the shelves. My 81 year old father is beside himself. We bought it on American Express and honestly I think we are going to ask for our money back and make our own shelves. Terrible customer service and we really want to support an American company. Help us to do that by honoring the money we’ve spent on this!!
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September 2023 by Joe Smithlton
Bottom of the barrel for delivery.... Unprofessional, no speaka english, rushing, no concerns for your property... Wayfair is a gamble if you decide to order from them.
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May 2023 by Coco Maye
Americans with Disabilities do not order from Wayfair. I just called to have them pick it up the order that I do not like, they want me to go to a store FedEx to print a label before they will pick up the order that I want to return how am I supposed to do that when I cannot drive. Do not use this company ever.
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February 2023 by Hannah Robinson
I ordered a sofa that was advertised, paid in full. My order was on hold for 3 days. When I called I was told by Sade that the hold would be released and the item shipped. But what happened next was that the order was canceled without explanation.
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December 2022 by Ralph Philo
Wayfair doesn't deserve 1 star.
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December 2022 by Ralph Philo (James Bond)
Wayfair doesn't deserve 1 star.
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August 2022 by William Mcquaig
Ordered smoker/grill got for $125. Good price had been looking for one the last month, arriving on time , put it together in about hour all items were available in box.
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August 2022 by Rita Barasch
I was approved for credit by Progressive Leasing. I picked out a futon at Wayfair as Progressive listed this store as one it works with. I went around in circles trying to check out so many times, I just forgot the whole idea. Will not shop at Wayfair again. Went elsewhere.
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September 2021 by Cristina Padron
Horrible. Horrible. Horrible. If I could give zero stars for this joke of a distribution center I would.
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August 2021 by Darleydis Gonzalez
Be careful when buying on wayfair, i got a $500 cabinet sink that unfortunately doesn’t fit on my bathroom due to changes and remodelations. Just for returning it they want to charge me 230 . Almost half of the price.. unbelievable and ridiculous. They dont say that on the website.
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June 2021 by Kerwin Saint Jean
These guys are terrible they keep changing my delivery date like they can’t do the job
