Chase Bank has received mixed reviews from its customers, highlighting both excellent service and areas for improvement. Many customers appreciate the staff's helpfulness, particularly noting individuals who go above and beyond to assist with financial matters. For instance, one customer praised a manager for her support in clarifying a scam call and another recognized a staff member for helping with debt management. The organization and efficiency of the Port Orange branch also stood out, with one customer experiencing prompt assistance for notarization. However, there were concerns regarding new online policies that some found frustrating, particularly the requirement to agree to changes for continued access. Additionally, a customer reported an unpleasant interaction with a staff member, describing the experience as rude. Overall, while many customers are satisfied with Chase Bank's service, there are calls for improved communication and customer care in certain situations.
Today after having received a scam call from so called chase bank number, I went to branch for clarification. The manager Lisa was so helpful, she proceeded to get into my accounts and explained the latest news on these types of calls, excellent service from a bank that I have been part of for forty years. Thanks again... read full comment
November 2024
I want to express my gratitude to Karalee, She is always going above and beyond and very helpful when it comes to my financials. She has been helping me understand the game a little more about how to snowball my debt down. She is absolutely amazing and Incredibly helpful. Thank you for all you do!
May 2024
Everybody there is friendly, helpful, and outgoing that’s why we deal with Chase Bank
