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“I visited the Port Orange store about a week and a half ago to swap out an old DVR box for a newer basic HD Set-top box. The transaction turned out to be a bit more than just a simple swap (due to some account changes we discovered needed to be made). Keith Parent and his Manager, Luis Lopez, were absolutely awesome, as well as extremely professional and polite. Their knowledge and service was outstanding. Thanks to them everything worked out perfectly.”
“Trevor in the Port Orange store was a very professional and knowledgeable young man. He helped us while also assisting his fellow workers with their tasks. What a pleasure to see someone enjoy the work and make us feel at home! Thank you for your great attitude and keeping us in the T Mobile family. The world needs more people like you!”
“Went in with a cell phone Sim card issue and the rep fixed it quickly at no cost. We considered a phone upgrade and he showed all the pros and cons of upgrading very professionally.”
“I had a unique problem I needed help with and every employee in the store attempted to resolve my issue. Cassie and Janelle are great they went above and beyond! I don’t know the assistant store manager’s name but he was helpful also”
“I upgraded my phone two weeks ago. Jason was great. He transferred all my information to the new phone. I went back today to turn in my old phone. It was an awesome experience for both visits. Jason was very knowlegeable about the features on the new phone. He was also patient with me and took the time to explain what I needed to do. Thank you and I will be back.”
“I had an absolutely incredible experience with Kaylee at T-Mobile when I faced a phone emergency. My old phone suddenly died, and I was left without any means of communication. I walked into the store feeling anxious and frustrated, but Kaylee's exceptional customer service turned my day around.From the moment I explained my situation, Kaylee was attentive and empathetic. She immediately assessed the issue and wasted no time in finding a solution. Her knowledge and expertise were evident as she guided me through the process of selecting a new phone that suited my needs perfectly.What truly stood out was how Kaylee went above and beyond to expedite the entire process. Despite the urgency of my situation, she remained calm and composed, ensuring that I didn't feel rushed or pressured. She swiftly handled all the paperwork and technicalities, making the transition to a new phone seamless.Kaylee's professionalism, patience, and commitment to excellent customer service were truly remarkable. I left the store with a brand new phone and a smile on my face, thanks to her exceptional assistance.I cannot thank Kaylee and T-Mobile enough for their outstanding support during my phone emergency. It's rare to encounter such dedicated and knowledgeable staff who genuinely care about their customers. Kaylee deserves all the recognition and praise for her stellar service. She turned a potentially stressful situation into a positive experience, and for that, I am truly grateful. T-Mobile is fortunate to have Kaylee as part of their team, and I will be a loyal customer for life because of her outstanding service.”
“Outstanding. Lightning fast and no outages. Well, once I had an outage but it turned out that the dogs had pulled the plug form the power strip while they tried reaching a ball under the tv stand. Can't blame that one on the company. lol”
“Great experience! The staff was very helpful and walked me through the process without issue. I love my new iPhone! I want to especially thank Akeem, Miriam, Regina, and Mike for your time a patience. All staff was Very friendly and knowledgeable. Thank you for a great experience!”
“GIVE CURT A RAISE !!!!!!!!! 9/14/24 around 230pm
I walk in Ormond Beach after having a bad experience at the Daytona Location( that girl with those long trashy nails and horrible attitude needs another job )
when I say this gentleman Curt didn’t disappoint me at all!!!!!
from the time I walked in until I left that store I walked in with a damaged phone and needed a new one badly
he went above and beyond ! he understands what customer service actually means (even if I didn’t get the phone I would return just for his customer service!!!
He didn’t let me leave that store, until I had everything I needed.
Curt had to call my old phone company and even though they gave him an extremely hard time, he still pressed forward and made sure that didn’t stop what I needed done. Simply amazing I was overwhelmed and frustrated he saw that and made sure I left with my service and everything I needed. Thank you soooo much you made my day”
“I would have given a one star review, but I decided to give a four star review. Only because I dropped equipment off and no one told me it's technically not a drop off location so I got an email shortly after I dropped it off saying I would be charged for the spectrum equipment, because they didn't receive it. I went back up there the next day and was helped by someone else. She gave me a receipt for my equipment to ensure I would not be charged!”
“Alex C. was AMAZING! I came in to get internet set up at my new place and he got me going quickly and efficiently. I HIGHLY recommend asking for Alex if you need phone, internet, TV, or any other services Spectrum has to offer.”
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“The phone system Michael has installed in our Chamber office has been a blessing! It is reliable, easy to use with all its major features and the customer service is beyond measure. We appreciate Michael and North Atlantic Consultants.”