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“I never leave reviews but I recently bought a light blue iphone 17 from JEREMY and my experience was so overwhelmingly positive here we are. He was very helpful in finding deals and he was incredibly fun to talk to during the whole process. I’ve been to this store quite a few times and each time has been great, everyone is incredibly friendly and helpful”
“Went in with a cell phone Sim card issue and the rep fixed it quickly at no cost. We considered a phone upgrade and he showed all the pros and cons of upgrading very professionally.”
“Brianna Took really great care of us. We are very excited to be going home with a new iPad watch and 17 Pro Max. I don’t know if Brianna is here every day, but if she is take advantage and work with her!”
“I had an absolutely incredible experience with Kaylee at T-Mobile when I faced a phone emergency. My old phone suddenly died, and I was left without any means of communication. I walked into the store feeling anxious and frustrated, but Kaylee's exceptional customer service turned my day around.From the moment I explained my situation, Kaylee was attentive and empathetic. She immediately assessed the issue and wasted no time in finding a solution. Her knowledge and expertise were evident as she guided me through the process of selecting a new phone that suited my needs perfectly.What truly stood out was how Kaylee went above and beyond to expedite the entire process. Despite the urgency of my situation, she remained calm and composed, ensuring that I didn't feel rushed or pressured. She swiftly handled all the paperwork and technicalities, making the transition to a new phone seamless.Kaylee's professionalism, patience, and commitment to excellent customer service were truly remarkable. I left the store with a brand new phone and a smile on my face, thanks to her exceptional assistance.I cannot thank Kaylee and T-Mobile enough for their outstanding support during my phone emergency. It's rare to encounter such dedicated and knowledgeable staff who genuinely care about their customers. Kaylee deserves all the recognition and praise for her stellar service. She turned a potentially stressful situation into a positive experience, and for that, I am truly grateful. T-Mobile is fortunate to have Kaylee as part of their team, and I will be a loyal customer for life because of her outstanding service.”
“Melanie,
provided excellent assistance
with the information I needed & walked me thru the steps to resolve
my debit card change in auto-pay.
She was polite, professional & patient thru out our interaction.
An ATTA-GIRL , would recognize a job well done.”
“Mariam was the best ever she was so great to work with she help us in every way her patients was Impecable. Thank you so much for your help Mariam. 😎”
“The gentleman who helped me was exceptional!! I would recommend him to each and every person who comes into your store!!! If I need assistance again, I will certainly ask for him again!!”
“Really rough experience the last couple of weeks with your services and extender upgrades, chat troubleshooting attempts and internet reception at home. Enter Reid from this store, what a magician, listened through my frustrations, looked at the account and was able to fix my situation instantly. Thank you Reid, I believe in Spectrum once again.”
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“Kylie and Mel the manager are amazing. They do so much and deal with hard customers. They have have so much patience and always helping customers, greeting them all and a lady accused them of going to the break room for a second doing make up when they were looking for a charger for me . I am a witness and I don't like when people accuse when reps are doing their jobs.”