“Outstanding service, incredible knowledge, and truly next level care!
I had an absolutely fantastic experience at the Pet Supermarket on S. Nova Rd, and it was entirely thanks to one incredible employee who went above and beyond in every possible way. From the moment I walked in, I felt genuinely welcomed not rushed, not “sold to,” but truly listened to.
I had a lot of questions regarding both my dogs and cats, from ingredient concerns to dietary needs, sensitivities, and overall wellness goals. Instead of quick or generic answers, this team member took the time to thoroughly explain why certain products would work best, breaking down ingredients, benefits, and even long-term health considerations. It felt like having a knowledgeable pet nutrition consultant right there with me.
What really stood out was the level of care and personalization. They asked thoughtful questions about my pets’ ages, activity levels, allergies, and preferences and then made top tier, tailored recommendations that made complete sense. You could immediately tell they weren’t just trained they were passionate and genuinely invested in helping pets thrive.
I walked out feeling confident, educated, and excited about the choices I made for my pets. That kind of experience is rare and incredibly refreshing. This location is clearly doing something right when it comes to staff training, customer care, and prioritizing the health and happiness of our furry family members.
Huge kudos to the team at Pet Supermarket on S. Nova Rd this is exactly how pet retail should be done. I will absolutely be back and will recommend this store to every pet parent I know! ???”
“I had an item to return that I ordered from the Internet. This obviously was something they rarely did and stumbled a bit. It was nice to watch these folks determination. It took them a few minutes but they made it happen. A big thank you!”
“We love this place! Have searched for many boarding places over the years but it's the omly place we've boarded our now senior dog and he comes home happy and not stressed. Thank you!❤️”
“(Amanda Weatherly)When my husband and I did our research on breeders, Lynda Nelson stood out in excellence (stellar reviews, good history, no waiting list, good cat health history, good breeding and breeding records). Not only that, but her insistence on basic politeness when formally inquiring about kittens was endearing and attractive to us.We had the pleasure of spending more than an hour with Lynda and her husband on the day we picked up our kitten and we enjoyed the visit immensely! We are so very happy with our new family member, Eva. She is bright eyed, intelligent, energetic, affectionate, and healthy!We highly recommend Kravchenko Siberians to anyone looking for a Siberian kitten!”
“I've never used a breeder, before no, but, without question, I would recommend this one. We are getting two puppies, and we cannot wait! We were able to meet their parents, meet some of their other dogs, and they all seemed genuinely happy ?. We left there feeling very comfortable with our decision, and they are lovely people!”
“Needed prescription dog food due to an emergency surgery on our pup. Called ahead and they had it at the counter ready when we got there. Thank you Timothy!!!!”