PetSmart is a large retailer offering a wide variety of pet supplies, food, and services including grooming, dog training, and adoption. Customer experiences with the store and its staff vary significantly. Many reviews praise the business, highlighting friendly, helpful, professional, and amazing staff who provide stellar service with genuine kindness. Several customers report pleasant and great experiences, specifically noting the pet salon for its care, professionalism, love, attention to detail, and perfect grooming results. The staff are described as eager to help no matter what, with excellent bedside manner. The vet services are also called amazing. Customers appreciate that the store consistently has specialized food in stock and note they can shop online and pick up in store. However, other reviews report negative experiences, particularly within the grooming department. Some customers describe staff with bad attitudes, finding them rude and unhelpful, even in an emergency. Complaints include refusal of service, unprofessional comments from employees, and grooming services where promised tasks, like a sanitary cut, were forgotten. There are also complaints about the fish department, where staff are reluctant to help customers and grill them about their home tanks. Some note that while prices are great, certain items can be found cheaper elsewhere, though the store will match price differences.
