“I honestly never thought I’d be writing a glowing review about a post office, but here we are — and it’s all because of Trina, who went so far above and beyond for me that I’m still in awe.
I had mailed a Priority Mail Express envelope from Chicago, and after days of tracking it obsessively with no updates, I began to spiral thinking it was lost. The timing was sensitive — I had a flight scheduled, and this envelope was critical to our plans. I reached out to the Punta Gorda Post Office feeling frustrated, anxious, and defeated… and that’s when Trina stepped in.
She not only took my concern seriously, but she actually did the work. She pulled internal USPS reports, followed the package manually, and even texted me from her personal number to keep me updated. When I tell you she had better tracking access than the website itself, I’m not kidding. She kept me calm when I was convinced the worst had happened. She reached out to the postmaster, tracked the routing, and confirmed my package had been delayed but was still in motion — and she was right.
Trina treated my envelope like it mattered. More importantly, she treated me like I mattered. She didn’t brush it off with a generic “wait and see.” She owned the situation, stayed on top of it, and communicated like a true professional with heart.
In a world where customer service often feels like an afterthought, Trina is a rare gem — kind, knowledgeable, and genuinely invested in helping people. USPS is lucky to have her, and I feel incredibly lucky that she was the one who picked up my call.
If you’re ever at the Punta Gorda Post Office, I hope you get to interact with her. She’s a reminder that there are still people in this world who care about what they do — and the people they serve.
Thank you, Trina, from the bottom of my heart. You turned a stressful, emotional mess of a week into something manageable. I’ll never forget it”
“I had a very important piece of mail to send off, and I wasn’t able to do it myself. Jennifer was able to hold my hand for a few seconds through the process and made today successful.”
“Very friendly staff. They are thorough when doing business, always a smile on their faces. The only issue is the customer service lane is always long, but you get through quick enough. I love how convenient this one is. The reason I use this post office is because whoever is processing the mail from this location gets it out in a matter of days. Usually on the second or third day our mail, post cards, packages are delivered. Really amazing service. I also like that they have all the stamps they have available on display. I always get a book of stamps here. They also have a display for almost everything, on how to address your mail and packages etc.”
8AM - 12PM
18100 Paulson Dr, Port Charlotte
Post Offices
“The Shipping Post is a fantastic place for unique gifts and reliable shipping services. I've found so many one-of-a-kind items there that make perfect presents for any occasion. Their selection is diverse and always interesting.
The staff at The Shipping Post is friendly and efficient. They ensure that my packages are shipped quickly and securely, giving me peace of mind. Their attention to detail and commitment to excellent service make every visit a positive experience.
If you're looking for unique gifts and top-notch shipping services, I highly recommend The Shipping Post. Their exceptional offerings and outstanding customer service make them a standout choice.”