Navy Federal Credit Union serves members of the armed forces, DoD, veterans, and their families, offering great rates, discounts, and award-winning 24/7 member service. With over 350 branches worldwide, the credit union is dedicated to supporting the military community and providing financial services that understand their unique needs. Members appreciate the professional and friendly service from staff, highlighting employees like Jazlym, who goes above and beyond to assist with account openings and auto loans, and Bri, who is praised for her helpfulness and kindness in setting up accounts and troubleshooting issues. Customers also value the quick and efficient responses from staff such as Mr. Robin and Mrs. Liz, who resolve issues promptly, and BRI, noted for her excellent customer service and helpful attitude. Additionally, Edniqua is recognized for her knowledge, professionalism, and efficiency, making banking easier for busy members. While some reviews mention waiting times and areas for improvement in customer service at certain branches, overall, the staff's dedication and friendly approach make banking at Navy Federal a positive experience. Insured by NCUA, Navy Federal Credit Union continues to support those who serve by providing reliable financial services tailored to their needs.
Easy in and out very quickly. Employees are very patient with all who enter. Very knowledgeable about Banking Services. The restroom was clean and well stocked.
January 2025
I am trying to send the review to the manager of Navy Federal on North Riverview branch I like to personally think Mr Robin and Mrs Liz for their professionalism and the speedy respond to my issue. they have corrected the issue immediately without delay and I really appreciate it
January 2025
BRI is who helped us out absolutely AMAZING great customer service she was so nice and answered every question we had to ask and very helpful nice friendly attitude I would definitely tell others to visit this location because of her.
